For more than 20 years, AEG has played a pivotal role in transforming sports and
live entertainment. Annually, we host more than 160 million guests, promote more
than 10,000 shows and present more than 22,000 events around the world. We are
committed to innovation, artistry, and community, and leverage the power of our
300+ venues, leading sports franchises, marquee music brands, integrated
entertainment districts, premier ticketing platform and global sponsorship
activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build
a diverse and inclusive company that reflects the artists, athletes, and fans
that we host; reach beyond traditional boundaries to support the communities in
which we operate; and minimize our impact on the environment by adopting
sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us
in giving the world reason to cheer!
With offices on five continents, the company uses its global network of venues,
portfolio of powerful sports and music brands, ticketing and content
distribution platforms and its integrated entertainment districts to deliver the
most creative and innovative live sports and entertainment experiences that
inspire athletes, teams, artists and fans.
Position Summary:
The Box Office Attendant is responsible for communicating information regarding
the location, event, seating options, price structures, and other details to
help guests select the best event ticket option. The incumbent will process
ticket orders and collects payments.
Essential Functions:
* Accurately and efficiently processes orders for and collect payments from
guests.
* Follow cash handling and inventory procedures to ensure security of assets
and inventory.
* Greet customers with a positive and friendly demeanor. Assist guests by
providing information, answering questions and processing requests.
* Resolve customer concerns by providing superior customer service, utilizing
common practices for resolution and escalating to supervisor when needed.
* Provides up-selling opportunities to similar events in the genre by
demonstrating a strong knowledge of upcoming events.
* Contributes to the team dynamic by assisting coworkers, maintaining the
facilities’ cleanliness and helping to develop and maintain a positive work
environment.
Required Qualifications:
* A minimum education level of: High School Diploma or its equivalency
* A minimum of 0-1 years of related work experience
* Excellent customer service skills
* Must be able to work independently and in a team setting
* Good communication skills to effectively communicate with customers and
co-workers
* Basic Math skills
* Must be responsible and professional
* Effective decision-making skills
* Demonstrated ability to work in a fast-paced environment
* Available to work flexible hours, including nights and weekends
Payscale: $10 - $15
Bonus: This position is not eligible for a bonus under the current bonus plan
requirements.
Benefits: Part-time: This position may be eligible for benefits (ACA
qualification).
AEG reserves the right to change or modify the employee’s job description
whether orally or in writing, at any time during the employment relationship.
AEG may require an employee to perform duties outside his/her normal
description.