Overview:
Learn Your Position Inside and Out and Own the Guest Experience Everyday
Team Members are the heart of the Dunkin’ experience. They create great guest
moments by preparing high-quality food and beverages, delivering fast and
friendly service, and keeping the restaurant clean and running smoothly. This is
a hands-on, fast-paced role with opportunities to grow into Shift Leader,
Assistant Manager, and beyond.
Key Responsibilities
Guest Service
* Greet guests with a friendly, positive attitude.
* Take accurate orders at the counter or drive-thru.
* Deliver fast, consistent service during busy periods.
* Resolve guest concerns quickly and professionally.
Food & Beverage Preparation
* Prepare coffee, espresso beverages, donuts, sandwiches, and bakery items
according to Dunkin’ standards.
* Follow all food safety, sanitation, and cleanliness procedures.
* Maintain product quality and freshness throughout the shift.
Restaurant Operations
* Keep the restaurant clean, organized, and fully stocked.
* Operate equipment safely and correctly.
* Assist with receiving deliveries, rotating stock, and minimizing waste.
* Support teammates and communicate clearly during rushes.
Teamwork & Culture
* Work collaboratively with the team to maintain a positive, respectful
environment.
* Follow direction from Shift Leaders and Managers.
* Uphold Dunkin’ brand standards and franchise policies.
Essential Job Functions
* Ability to stand for extended periods and lift up to 40 lbs as needed.
* Ability to work in a fast-paced environment with a sense of urgency.
Qualifications
* No experience required — we’ll train you.
* Friendly, reliable, and eager to learn.
* Strong communication and teamwork skills.
* Ability to multitask and stay calm under pressure.