About the Job:
As the Restaurant General Manager, you'll lead a dynamic team, handpicking and
training the best crew to deliver exceptional customer experiences. Imagine the
pride you'll feel setting the gold standard that others aspire to. You'll
oversee the recruitment and training of your team, guiding them towards
promotions and empowering them to build successful careers. By cultivating a
team of top performers, you'll create a culture that's vibrant, optimistic and
incredibly rewarding. Your success will be reflected in the achievements of your
team.
The Day-to-Day:
* Recruit, onboard, and conduct orientations for top Team Members and Shift
Supervisors, ensuring a strong, well-prepared team.
* Develop a comprehensive training plan, mentoring Assistant Managers, Shift
Supervisors, and Team Member Trainers as well as overseeing the execution of
all training and development initiatives.
* Recognize and reward outstanding Team Member performance regularly, while
fostering a culture of equity, inclusion and belonging.
* Address and resolve conflicts promptly, maintaining a positive work
environment.
* Personally engage with customers, swiftly resolving any issues to ensure a
positive experience.
* Strategically schedule staff to optimize customer service, coach the
management team on the KFC brand standards and lead product rollout meetings
to ensure successful implementation.
* Analyze the restaurant’s financial performance, manage the budget and develop
strategies to maximize profitability without compromising the customer
experience.
* Stay informed about competitors and aim to exceed their standards in all
aspects, including digital presence and loyalty programs.
Is this you?
* 5 years in restaurant or retail management with a strong track record in
people management.
* Proven ability to improve performance based on P&L analysis.
* Proficient with digital tools and platforms.
* Exceptional communication skills, including written, verbal, and
interpersonal.
* Solid understanding of restaurant maintenance programs.
* Champions KFC’s culture and values, with a focus on Equity, Inclusion and
Belonging.
* Experienced in recognizing and motivating teams, with a successful track
record in people development.
* Skilled in recruiting top talent and training both high and under-performing
employees.
* Adaptable to change and experienced in supporting change management.
* Adheres to corporate policies and Occupational Health and Food Safety
standards.
Work-Hard, Play-Hard:
* Competitive pay
* Bonus Eligible
* 2 weeks’ vacation and additional Paid Time Off
* Scholarship opportunities
* Career advancement and professional development
* Medical benefits from day 1
* Free meal each shift
* KFC Foundation Programs including FREE college tuition at WGU, $1 per $1
Savings Match Program, Hardship Assistance Program plus more!