Membership Coordinator
Job Description
StretchLab is seeking a high energy, passion filled and sales motivated
Membership Coordinator who is fitness minded and has a love for community and
for our brand at our studio at the Seacliff Village shopping center at Yorktown
and Main Streets near Huntington Beach City Hall.
POSITION:
The Membership Coordinator (MC) encourages first visits and closes membership &
package sales by bringing new members to the studio and booking them into
introductory stretches and, eventually, full memberships. The MC also assists
with retaining current members. Fitness knowledge or background is preferred but
not required. Experience with membership sales is required.
REQUIREMENTS:
* Excellent sales, communication, and customer service skills required
* Goal-oriented with an ability to achieve sales in memberships for one-on-one
and group assisted stretch and retail
* Must be able to work weekends and evenings
* Part-time position typically between 25 and 35 hours per week, with
possibility of more
* Ability to learn and use the Club Ready software system
* Ability to stand or sit for up to 8 hours throughout the workday
* Must be fluent in English and have excellent communication skills via
in-person, phone, email and text messaging; bilingual candidates encouraged
to apply
* Friendly, determined phone demeanor exuding confidence
* Must be able to work under pressure and meet tight deadlines
* Must have proficient computer skills
* Occasional local travel may be required
RESPONSIBILITIES:
* Assist the General Manager with the sales process of lead generation, follow
up, and close
* Book and confirm prospective clients into introductory stretches or classes
* Greet and check-in clients and prospects when they enter the studio
* Conduct tours of the facility while establishing a relationship and targeting
individual’s needs and wants
* Participate in pop-up marketing events, including the set-up, event, and
break-down of temporary facilities
* Achieve and exceed personal and team sales goals
* Emphasize and enforce objectives of the club as a complementary wellness
provider
* Present available services to current or prospective members
* Book quality appointments to achieve monthly sales quota and follow-up with
leads and missed intro classes
* Maintain Club Ready booking software accurately in coordination with
headquarters and local procedures
* Ensure studio is clean and tidy; adhere to strict COVID-19 cleaning practices
* Other duties as assigned
COMPENSATION & PERKS:
* Competitive compensation based on experience
* Free or discounted memberships
* Commission paid on membership and product sales
* Opportunities for growth within the studios, including additional sales and
management opportunities
About StretchLab and RocosiStretch
Founded in 2015 in Venice, California, StretchLab is the industry leader in
offering one-on-one assisted and group stretching. With co-founders coming from
the personal training industry, StretchLab has created a variety of offerings to
empower clients to ‘Live Long’. StretchLab has gathered a team of experts
already certified in an array of related fields – physical therapy, chiropractic
medicine, yoga, Pilates, and more – and brought in the world’s leading authority
on stretching and flexibility to deliver on the promise of having the finest
team of stretching professionals gathered anywhere. StretchLab’s proprietary
Flexologist ™ training ensures that their clients receive a world class
stretching session. StretchLab currently has more than 500 locations open
nationwide.
At StretchLab Surf City, we aim to improve lives through the power of stretch.
We coach our clients to improved health, flexibility, and mobility and exceed
their expectations by applying our individual and team knowledge to the issues
they face. We accomplish this by actively listening and honest communication.
Personal integrity, a commitment to excellence, and a dedication to our clients
and colleagues set our studio apart from all others. Sales Associates will live
these ideals and work with the team towards success.
Job Type: Part-time; potential for full-time; hourly; non-exempt
Pay: $17.50 per hour or more, depending upon experience
Experience:
fitness: 1 year (Preferred)
sales: 1 year (Preferred)
Work Location: Surf City Huntington Beach, California