Pfaudler Inc., with over 135 years as a leading supplier of highly engineered,
critical equipment and systems for global energy, chemical and industrial
markets, has an immediate opening for a Technical Regional Sales Manager (RSM).
This position provides the successful candidate with significant opportunities
for career growth and global experience with a stable and growing organization.
SUMMARY
Pfaudler RSMs serve our customers by working with them to understand their needs
and issues as they relate to chemical process equipment or systems and related
after-market parts and service. RSMs market and sell Pfaudler products and
brands to customers as solutions for their needs and issues. Pfaudler products
include Technologies (i.e. glass-lined equipment, fluoropolymer equipment, alloy
equipment, filter dryer equipment, borosilicate glass equipment, and
Instrumentation), Engineered Systems (i.e. complete process systems with
Pfaudler Technologies at the core) and Services (i.e. after market parts and
services for Pfaudler Technologies and Systems). RSMs develop sales strategies
and identify and acquire new business opportunities and new clients in a defined
territory. They individually, and/or jointly with others on the team, close
orders to achieve brand and product quotas in their territory. Each RSM plays a
key role in increasing Pfaudler order volume and margin by acquiring new
clients, growing market share, managing and negotiating with clients, generating
leads, qualifying prospects, developing proposals and closing orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may
be assigned.
* Promote and increase order volume for all Pfaudler products and brands.
* Promote all Pfaudler products and brands and unique selling points (USP) to
increase orders and market share of each product line and brand.
* Customize Pfaudler standard presentations with Pfaudler USP, making them
specific for each customer and/or opportunity, and utilize during customer
meetings to demonstrate Pfaudler’s solutions for client needs and problems.
* Closely follow up with clients for all Pfaudler quotes for Technologies,
Services and Systems and maintain close communication with inside sales
personnel.
* Leverage the tools and power of Salesforce to manage and grow the client
base and Pfaudler business.
* Qualify opportunities (i.e. each client and project) and share this
information with the team via Salesforce, conversations and emails.
Qualification is critical to prioritize inquiries, efficiently utilize
resources, and meet customer needs to hit territory order targets and grow
business.
* Cross-sell to increase scope of offerings
* Manage all client relationships and client business in a Regional Territory.
* Service existing accounts with close personal contact and relationships.
* Grow client base by identifying and acquiring new accounts.
* Keeps management informed by submitting activity and results reports, such
as daily call reports, weekly work plans, and monthly and annual territory
analyses.
* Travel to customer sites is expected and critical, with internet
meetings/presentations and emails used secondarily used to create and
maintain relationships.
* Learn and intimately know Pfaudler clients’ businesses. Learn what each
client produces as products and where and how Pfaudler’s products can be
integrated in the clients’ plants.
* Technologies: Develop close customer relationships with customer purchasing
and engineering personnel to position Pfaudler as a key supplier for
Technologies.
* Prepare Technologies quotes individually or in cooperation with Pfaudler
inside technical experts.
* Services: Develop close customer relationships with customer plant and
maintenance personnel to position Pfaudler as a key supplier for Services.
* Coordinate with client relationships and opportunities with the Pfaudler
Service Technicians.
* Upsell/Upgrade existing equipment with new offerings
* Systems: Leverage Technologies inquiries and customer relationships to
increase scope of projects/orders to Systems.
* Promote Pfaudler’s Systems capabilities to be a “shaker” for Systems
opportunities.
* Bring the opportunities to inside sales. Stay informed during sales
process. Follow up on client quotes and projects and provide feedback to
inside sales. Assist with negotiations and order closure.
* Maintain professional and technical knowledge of Pfaudler products and brands
through Pfaudler educational workshops and training as well as self-learning
including reviewing professional publications, establishing personal
networks, participating in professional societies, etc.
* Conduct client plant audits to update Pfaudler installed base in Salesforce.
EDUCATION and/or EXPERIENCE - Bachelor's degree (B.S.) Chemical Engineering
preferred or related background with strong process knowledge and background
considered. 8-10 years related experience preferred. Equivalent combination
of education and experience considered.
LANGUAGE SKILLS - Ability to read, analyze, and interpret customer
specifications and drawings along with general business periodicals,
professional journals, technical procedures, or governmental regulations in the
local language(s) of the region supported. Ability to write reports and
business correspondence. Ability to effectively present information and respond
to questions from groups of client engineers, managers, maintenance technicians
or purchasing personnel.
SALES SPECIFIC SOFT SKILLS - These are people skills or life skills, like
communication and empathy, as well as personal skills like decision-making and
goal-setting.
* Oral Communication
* Written Communication
* Presentation Skills
* Coachable
* Persuasiveness (benefit selling vs feature selling)
* Handle objections/difficult customer situations
* Ability to Cross Sell
* Self-starter and independent worker
PROCESS KNOWLEDGE - Must currently have or develop understanding of the basics
related to chemical and pharmaceutical processes, which is critical to Pfaudler
business. This includes:
* Basics of chemistry and physical properties of materials, and units of
measurement
* Typical unit operations including the process terms used to describe the
processes and basic understanding of how units within in the operations are
used in a typical chemical plant.
* Possess a general knowledge of the various processes used in chemical plants.
* Basics of chemical reactions and the associated characteristics.
* Understanding of evaporation and distillation properties/and processes.
* Understanding of filtration and drying, especially for pharma applications.
* Understanding of Hazardous Materials and various associated risks.
* Understanding of the various types of processes used in the chemical, fine
chemical, pharmaceutical, nutraceutical, agchem, semi-conductor,
petrochemical, flavors and fragrances, polymer/plastic/resin industries,
metal recovery, and others.
* Ability to understand plant diagrams and schematics and the various
associated units.
PFAUDLER PRODUCT KNOWLEDGE (LIBRARY SKILLS) - Understanding Pfaudler product
features and services in order to present their benefits to customers accurately
and persuasively. These include:
* Glass-Lined Equipment
* Fluoropolymer Products
* Aftermarket Products/Services
* Wiped Film Evaporators (WFE's)
* Engineered Systems
* Interseal shaft sealing technology
* Instrumentation
* Mavag filtration and drying products
* Normag borosilicate glass equipment, component and systems
* Alloy Equipment/Mixers
* Re-glassing & product refurbishment
* Field Service
Pfaudler is an equal opportunity employer and all qualified applicants will
receive consideration for employment without regard to race, color, religion,
sex, national origin, disability status, protected veteran status, or any other
characteristic protected by law.