Membership Coordinator
Sales Associate
Job Description
StretchLab is seeking a high energy, passion filled and sales motivated Sales
Associate that is fitness minded and has a love for community and for our brand
located in the Long Beach Marketplace shopping center at Pacific Coast Highway
and 2nd Street near the Long Beach Marina.
POSITION:
The purpose of the Membership Coordinator is to assist the Area Manager with new
membership sales by bringing new members to the studio and booking them into
introductory stretches and, eventually, full memberships. The Membership
Coordinator also assists with retaining current members. Fitness knowledge or
background is preferred but not required.
REQUIREMENTS:
* Excellent sales, communication, and customer service skills required
* Goal-oriented with an ability to achieve sales in memberships for one-on-one
and group assisted stretch and retail
* Must be able to work weekends and evenings
* Part-time position typically between 25 and 35 hours per week, with
possibility of more.
* Ability to learn and use the Club Ready software system
* Ability to stand or sit for up to 8 hours throughout the workday
* Must be fluent in English and have excellent communication skills via
in-person, phone and email; bilingual candidates encouraged to apply
* Must be able to work under pressure and meet tight deadlines
* Must have proficient computer skills
* Daily and/or occasional local travel may be required
RESPONSIBILITIES:
* Assist the Area Manager with the sales process of lead generation, follow up,
and close; includes making warm calls to prospects who have submitted contact
information, sending personalized email, and communicating effectively
through text messaging
* Book and confirm prospective clients into introductory stretches or classes
* Greet and check-in clients and prospects when they enter the studio
* Conduct tours of the facility while establishing a relationship and targeting
individual’s needs and wants
* Participate in pop-up marketing events through pre-sales and beyond,
including the set-up, event, and break-down of temporary facilities
* Manage social media accounts and send periodic email to members under the
general manager’s supervision
* Maintain acceptable level of personal sales production
* Emphasize and enforce objectives of the club as a complementary wellness
provider
* Present available services to current or prospective members
* Book quality appointments to achieve monthly sales quota and follow-up with
leads and missed intro classes
* Participate in special events (health fairs, grand openings, marathons, and
community and hospital events) to promote the studio
* Maintain Club Ready booking software accurately in coordination with
headquarters and local procedures
* Ensure studio is clean and tidy; adhere to strict COVID-19 cleaning practices
* Other duties as assigned
COMPENSATION & PERKS:
* Competitive compensation based on experience
* Free or discounted memberships
* Commission paid on sales
* Opportunity for bonus based on performance
* Opportunities for growth within the studios, including additional sales and
management opportunities
History
Founded in 2015 in Venice, California, StretchLab is the industry leader in
offering one-on-one assisted and group stretching. With co-founders coming from
the personal training industry, StretchLab has created a variety of offerings to
empower clients to ‘Live Long’. StretchLab has gathered a team of experts
already certified in an array of related fields – physical therapy, chiropractic
medicine, yoga, Pilates, and more – and brought in the world’s leading authority
on stretching and flexibility to deliver on the promise of having the finest
team of stretching professionals gathered anywhere. StretchLab’s proprietary
Flexologist ™ training ensures that their clients receive a world class
stretching session. StretchLab currently has more than 500 locations open
nationwide with immediate plans for expansion.
StretchLab Long Beach Marina and Surf City are established studios, having been
open for nearly 5 years and 4 years, respectively. At StretchLab, we aim to
improve lives through the power of stretch. We coach our clients to improved
health, flexibility, and mobility and exceed their expectations by applying our
individual and team knowledge to the issues they face. We accomplish this by
actively listening and honest communication. Personal integrity, a commitment to
excellence, and a dedication to our clients and colleagues set our studio apart
from all others. Sales Associates will live these ideals and work with the team
towards success.
Job Type: Part-time; potential for full-time; hourly
Pay: Depends upon Experience, skills, and qualifications
Experience:
fitness: 1 year (Preferred)
sales: 1 year (Preferred)
Work Location: Long Beach Marina and possibly Huntington Beach