As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 601 Elmwood Ave, Rochester, New York, United States of America, 14642 Opening: Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 500061 Nutritional Support Services Work Shift: UR - Day (United States of America) Range: UR URCC 204 H Compensation Range: $19.72 - $26.62 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Performs a variety of tasks that relate to the preparation and delivery of human milk and infant/pediatric formula and transfer of information concerning patient formula orders. Technicians must adhere to all food safety/sanitation regulations and standards established by the hospital and regularity agencies. The technician is responsible for the safe and effective operation of equipment needed to prepare infant/pediatric feedings and maintain sanitation in the preparation room. Processes human milk/formula orders and maintains temperature records. Performs required quality assurance monitoring activities. ESSENTIAL FUNCTIONS PREPARATION OF INFANT NUTRITION DOSES: Processes orders or dispense human milk/formula orders requests through the computer system; including data entry where applicable. Prepares human milk/formula orders per recipe or registered dietitian nutrition (RDN) instruction including: obtaining correct human milk/formula, determining the number of doses required for the defined time period, using correct techniques to measure solids and liquids, packaging and labeling in accordance with applicable laws and regulations, completing logs where required, utilizing safety check procedures where required such as bar code scan confirmation, and assisting the center and children’s hospital in obtaining formulas from ancillary areas when needed. Reports discrepancies in feeding orders to the supervisor or RDN. Adheres to all food safety/sanitation procedures in the human milk and formula center. Operates and maintains automated systems or technology that is part of the human milk/formula preparation process. NUTRITION STORAGE AND INVENTORY MANAGEMENT Performs formula area inspections for quality assurance and communicates any immediate concerns to a supervisor Monitors inventory levels consistent to meet patient care needs and communicates any concerns or recommendations to a supervisor o Stocks human milk and formula center appropriately to meet the needs of the patient(s) based on demand. Rotates stock effectively, checking expiration dates to minimize waste and remove any expired products from the area. Ensures proper storage requirements for formulas and human milk, including oversight of monitoring systems where required for temperature and humidity control. Maintains compliance with standards of operation and regulations established by the hospital and regularity agencies DELIVERY OF HUMAN MILK AND FORMULA Utilizes human milk/formula delivery systems efficiently, including pneumatic tube systems and hand-delivery, and performs any required documentation for transfer or tracking of human milk/formula. Responds to any urgent requests for human milk or formula delivery to meet acute needs, including directly to patient care areas, human milk/formula stocking areas, or equipment. CUSTOMER SERVICE Employs courtesy and uses constructive communication with colleagues, customers, patients, and all staff. Triages phone calls and handles human milk/formula requests appropriately, deferring all clinical decisions to a Registered Dietitian for follow up. Communicates with supervisor, patient care areas and RDNS regarding problems with feeding orders, human milk/formula storage, or administration Utilizes effective service recovery techniques to troubleshoot and solve problems that may arise in the milk/formula use system, and communicating resolution to appropriate staff in a timely manner. Treats all information and data within the scope of the position with appropriate confidentiality and security. Complies with Health Insurance Portability and Accountability Act (HIPPA). Attends mandatory meetings and in-service education programs as scheduled by the department and facility. Other duties as assigned MINIMUM EDUCATION & EXPERIENCE High School Diploma or Equivalent required Be at least eighteen years of age at the time of application required 6 months customer service experience preferred, preferably in healthcare industry with patient interaction preferred. One of the following is required: at least 1 year of pharmacy experience, three or more year’s healthcare related experience, Associate’s degree or completed 2 years of college 1 years’ college experience and currently enrolled in a health science-related BS or higher degree program Certified diet tech –DTR or Certified Pharmacy Tech KNOWLEDGE, SKILLS AND ABILITIES Be of good moral character including application of IICARE values required Able to perform necessary math skills, understand and calculate weights and measure required. Demonstrated computer experience; demonstrated strong communication skills required; Demonstrated ability to operate functions and document in the electronic medical record required. LICENSES AND CERTIFICATIONS Active certification from a nationally accredited infant formula technician certification program within 12 months of hire and maintain ongoing education requirements required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. Learn. Discover. Heal. Create. Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.