The Rose Gaming Resort is a $480 million gaming and entertainment complex
destination, located alongside I-95 in Dumfries, Virginia. Along with exciting
gaming action, The Rose Gaming Resort provides a luxury hotel, eight bars and
restaurants, a space for meetings and events, 50,000+ square foot gaming space
and over 1,650 Historical Horse Racing machines, and over 80 acres of green
space. The Rose Gaming Resort generates an estimated $35.5 million in annual tax
revenues and employs more than 500 team members.
JOB SUMMARY
Under the direction of the Food and Beverage Manager, the server will ensure
continued excellent customer service by utilizing the Rose Standards of Service
while interacting with our guests and ensure they have great dining experience.
At all times, servers are expected to be attentive to our guest needs, making
them feel welcome, comfortable, important and relaxed.
Compensation: $10.00 per hour plus tips
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Take food and beverage orders from guests.
• Server must be able to describe Chef’s special, featured wines/spirits,
promotions, and thoroughly answer menu questions with confidence.
• Deliver food orders to guests dining in a full-service restaurant.
• Carry a 27” oval tray in a traditional restaurant style containing hot and
cold food items.
• Perform steps of service and maintain restaurant service standards.
• Practice Safety and Sanitation techniques.
• Obtain TIPS certificate and Guest Service Training within 90 days of
employment.
• Perform proper table side wine service. Capable of describing, opening, and
presenting wine.
• Perform tasks including bussing tables, seating guests, side work, and
duties assigned by management.
• Provide excellent service for the guests
• Communicate basic knowledge about the casino resort.
• Follow The Rose Standards of Services and Food & Beverage standards.
• Navigate through POS system and perform transactions such as placing food
and beverage orders, typing in modifiers, splitting checks, and providing
accurate table numbers and guest count.
REQUIRED SKILLS AND ABILITIES
In addition to the other duties described herein, each Team Member has the
following responsibilities related to compliance with laws and regulations.
• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or
loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and
procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.
EDUCATION AND EXPERIENCE
• High school diploma or general education degree (GED); and three months
related experience and/or training; or equivalent combination of experience and
education.
• Must possess advanced knowledge of liquor/beer/wine product and mixology.
• Must possess knowledge of current OSHA and Alcoholic Beverage Control (ABC)
regulations.
• Must be at least eighteen (18) years of age.
• Must be able to stand for longer than 8 hours.
• The ability to lift, push and pull up to 30 pounds.
Certificates, Licenses, and Registrations:
• Virginia Racing Commission License
• Valid Driver’s License with a minimum of three (3) years driving
experience.
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. While performing the duties of this job, the
employee is frequently required to sit or stand; walk; use hands to finger
reach, handle, or feel objects, tools, or controls; reach with hands and arms;
climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The
employee may also be required to lift, push, and pull up to 30lbs. Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions. The noise level in the work environment is usually
moderate to loud. The employee is subjected to circulation throughout the
assigned areas, including the smoking area, actively observing players and
functioning of machines.
All qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, or disability.