Make an Impact as a Strategic Account Specialist! We're looking for a Strategic Account Specialist to help build lasting customer partnerships and support the delivery of life-changing medical devices to patients worldwide. Every customer interaction you make matters. What You'll Do * Build and maintain strong relationships with strategic customers. * Manage customer orders, changes, and delivery commitments. * Drive customer satisfaction, retention, and account growth. * Prepare quotes and support customer proposals. * Partner with Sales, Operations, Engineering, and Quality to deliver customer-focused solutions. * Analyze account performance and identify process improvements. * Serve as the voice of the customer to enhance the customer experience. What We're Looking For * Bachelor's degree or equivalent experience in business administration, supply chain and applicable programs. * 3+ years of experience in customer service, account management, supply chain, sales support, or a related field. * Strong communication, relationship-building, and problem-solving skills. * Experience using CRM and ERP systems to manage customer information, track interactions, and maintain accurate records. * Proficiency with Microsoft Office (Word & Excel), email platforms, and business systems to create reports, manage communications, and maintain records. * Ability to effectively use customer support tools such as ticketing systems, knowledge bases, and digital communication platforms. * Strong computer skills with the ability to quickly learn and adapt to new software and technology. * Ability to multitask across multiple systems while managing customer inquiries and priorities. * Strong attention to detail, data accuracy, and analytical skills to identify trends and improve customer processes. * Understanding of data security and confidentiality practices when handling customer information. Join a team where your work strengthens customer partnerships and helps deliver products that improve lives. Apply today! M-F Flexible schedule between 7am-6pm, onsite with flexibility to WFH with approval.