The North American Mid-Market Sales team at Cash App is responsible for driving
revenue to our core consumer payments businesses at Cash App and Afterpay,
giving our Merchant partners access to the largest and most engaged network of
next generation consumers.
We are looking for a high-energy, dynamic, and thoughtful Head of Mid-Market
Sales to forge and expand relationships with fast-growing and established brands
and unlock new revenue opportunities across our portfolio of Pay Now and Pay
Later products. You will be on the front lines of a fast-growing payments
business, partnering with executive leadership and senior stakeholders at
high-growth and established mid-market companies. You will be responsible for
sophisticated deal negotiation and execution with leaders in commerce while
winning business at scale
A successful candidate thrives in a challenging, fast-paced environment, has a
passion for developing and expanding client relationships, and exhibits a strong
sense of ownership to win new business for Cash App and Afterpay. You will have
a demonstrated ability to navigate ambiguity; think strategically and
operationally about business, marketing and technical challenges; and lead
cross-functional workstreams to launch product and commercial initiatives. This
role requires a strategic problem solver who is a relentless negotiator,
effective influencer, and skilled at balancing high-touch relationship building
with a scalable, process-driven sales motion.
Beyond ultimately being responsible for revenue outcomes across our Mid-Market
merchant pipeline – which comprises high-growth and established consumer brands
in North America across retail, fashion, beauty, travel, QSR, home and more –
you will be responsible for building and supporting a strong culture of
performance. You excel at developing others and leading with empathy but without
ego.
The ideal candidate has demonstrated excellence in complex commercial
negotiations at scale, leading and managing high performing teams and a
dedication to continuous improvement.
You will:
* Oversee the North American Mid-Market Sales Team: Lead a team of seasoned
Mid-Market Account Executives. Coach the team to navigate sophisticated deal
negotiations while winning business at scale. Support deal negotiations
through internal and external advocacy, particularly by clearing blockers to
revenue. Craft a segment-wide strategy and hold the team accountable to
delivering on OKRs and executing against revenue targets, in concert with the
broader Sales & Account Management function at Cash App and Afterpay.
* Develop Meaningful Cross-Functional Partnerships: Work closely with
cross-functional teams to better support your team in generating revenue,
including Marketing, Finance, Product, Risk, Legal, Account Management and
more. You can influence without authority across teams and build the internal
relationships required to navigate a distributed and matrixed set of
stakeholders.
* Build an A-Team: You will inherit a team of strong performers with relevant
experience. Further develop their skills, knowledge, efficacy and an overall
team culture focused on performance and betterment.
* Be the Voice of Cash App and Afterpay: Represent the business to leading
Mid-Market Merchants as a thought-leader in the payments landscape and
demonstrate Cash App and Afterpay’s value as a growth driver for our commerce
partners. Develop and grow Block’s relationships with merchant partners,
including their leadership teams.
* Craft Deal Strategy: Develop and pitch powerful sales narratives that educate
prospective merchants of Cash App and Afterpay’s value proposition.
Effectively communicate with senior decision makers at high-growth and
established brands across North America. Leverage insights, data and market
intel to continuously improve our go-to-market strategy.
* Drive Portfolio Strategy: Leverage insights across your team’s portfolio to
centralize & socialize the very best sales and growth narratives that
resonate with Mid-Market Merchants and inform our B2B marketing and sales
strategy.
* Be the Voice of the Merchant: Represent market feedback and sentiment
internally, advocating for your clients while balancing against the needs and
constraints of our business, by aggregating and delivering key insights
across the organization in a structured, consistent, and proactive manner.
You have:
* An obsession with our products and a motivation fueled by feeling the impact
of your work as more consumers build financial wellness with Cash App &
Afterpay
* 12+ years experience in high-growth environments leading Mid-Market Sales, or
Mid-Market Account Management organizations, preferably in a fast-moving
technology or financial services company and experience working with
large-scale established clients
* Proven experience navigating and operating effectively within matrixed global
organizations
* A demonstrated track record of leading teams that consistently drive revenue
growth and exceed their revenue targets
* Excellent leadership skills with the ability to develop talent, motivate
high-performing teams and build strong cross-functional relationships. You
put your people in the best position to succeed and your management style is
tailored to each individual to maximize their performance and engagement at
work.
* A high familiarity and comfort with how product development works, preferably
in payments. You hold your own interfacing with stakeholders across
disciplines (technical, marketing, product), and you have credibility with
your internal product and engineering colleagues.
* Strong executive presence, with demonstrated ability to influence and earn
trust with senior leaders, ask the right questions, and use sound business
judgment internally and externally at large companies, including at the
C-suite level
* An operational mindset as well as a strategic one - you can implement robust
processes and lead teams through complex relationships as well as set a clear
vision
* Comfort working with analytics & tools that support business performance
measurement & management
* Creative storytelling abilities, able to seek out relevant, meaningful data
and build business cases to inform partners on Cash App and Afterpay’s value
proposition
* A scrappy and humble mindset, where toggling between team lead and
in-the-weeds work is business as usual. You’re equally comfortable writing an
annual plan as you are rolling up your sleeves to support one of your team
members. You get the job done and inspire others to do so as well
* A willingness to travel
Pay Transparency:
Block takes a market-based approach to pay, and pay may vary depending on your
location. U.S. locations are categorized into one of four zones based on a cost
of labor index for that geographic area. The successful candidate's starting pay
will be determined based on job-related skills, experience, qualifications, work
location, and market conditions. These ranges may be modified in the future. To
find a location's zone designation, please refer to this resource
[https://block.xyz/documents/salaryzones.pdf]. If a location of interest is not
listed, please speak with a recruiter for additional information.
All Zones: ($319,000 - $478,600)
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period.
Reapplications to the same role are accepted 90 days after a previous
application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and
consistency. These tools comply with local regulations, including bias audits,
and we handle all personal data in accordance with state and local privacy
laws.
Contact us here [https://privacy.block.xyz/privacyportal/form] with hiring
practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best
work of your career while building the life you want. Remote work, medical
insurance, flexible time off, retirement savings plans, and modern family
planning are just some of our offering. Check out our other benefits at Block.
[https://block.xyz/employee-benefits]
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global
economy. Each of our brands unlocks different aspects of the economy for more
people. Square makes commerce and financial services accessible to sellers. Cash
App is the easy way to spend, send, and store money. Afterpay is transforming
the way customers manage their spending over time. TIDAL is a music platform
that empowers artists to thrive as entrepreneurs. Bitkey is a simple
self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining
products and services. Together, we’re helping build a financial system that is
open to everyone.
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