Proven to Perform.
From the edges of space to the bottoms of ocean, our materials are proven to
perform -- and so is our team. We're hiring high performers as proven as our
products. Join us.
ATI Millersburg is seeking an Inside Sales Coordinator to join our team in
Albany, Oregon. This is a day shift position and typically works onsite Monday –
Friday 8:00 am – 5:00 pm.
As a Customer Service Representative, you will report to the Inside Sales
Manager and be accountable for daily administrative and sales support activities
that enable effective customer service operations and commercial team support.
A successful Customer Service Representative is instrumental in supporting
customer communications, sales order routing, reporting, office coordination,
and continuous process support activities. To provide customer and commercial
support, you will work collaboratively with Inside Sales, Planning, Engineering,
Operations, Quality, and other cross-functional teams to ensure responsiveness
and customer satisfaction. In order to become successful, you will need to
quickly learn our internal systems and processes, maintain a strong attention to
detail, demonstrate initiative, and contribute positively within a team
environment.
Key responsibilities include
* Manage the shared customer service email inbox, customer phone calls, and
voicemail communications.
* Support sales order routing, approval workflows, and reporting activities to
ensure timely processing of customer orders.
* Monitor and audit sales order reports, routing queues, and
approval inboxes for accuracy and completion.
* Maintain and distribute incoming and outgoing mail and support general office
organization and cleanliness.
* Coordinate and support customer visits, conference room readiness, and
hospitality needs.
* Maintain office, kitchenette, printer, and supply inventories, including
coordination of replenishment orders.
* Support reporting activities including matrix reports, LC/CIA reporting, and
audit documentation.
* Perform monthly and quarterly audits related to onboarding/offboarding
records, customer gift inventory, and customer item description standards.
* Assist with employee engagement activities including birthday celebrations,
holiday cards, and departmental communications.
* Maintain master contact information, phone guides, office signage, and
departmental boards.
* Lead and participate in continuous improvement activities and support
administrative process enhancements.
* Demonstrate the ability to coordinate work activities with multiple
departments while managing responsibilities independently and effectively.
Qualifications
Basic Qualifications
* A minimum of a High School Diploma or GED
OR
* Previous experience in an office setting, customer service, administrative
support, sales support, or similar professional environment preferred.
Preferred Qualifications
* Knowledge of processes, policies, and procedures related to customer service
or sales support functions.
* Strong organizational skills with the ability to manage multiple tasks and
priorities.
* Demonstrated professionalism and a high level of customer service.
* Strong interpersonal and communication skills, both verbal and written.
* Ability to work effectively in a team-oriented environment.
* Skilled in Microsoft Office Suite, especially Outlook and Excel.
* Experience with Oracle applications, reporting systems, or shared inbox
management preferred.
* Continuous improvement mindset with strong attention to detail and
follow-through.
We thrive when the expectations are great, and the barriers are high. We're
solving the world's most difficult challenges through materials science. Our
advanced, integrated process technologies and proven performers give us a
tremendous competitive advantage. When customers systems need to fly higher, dig
deeper, stand stronger, and last longer -- anywhere on, above or below the earth
-- ATI is proven to perform.
Total Rewards
ATI has a Total Rewards package to attract and retain top talent. As part of our
Total Rewards package, we offer a competitive base pay with
variable additional compensation opportunities. This includes:
* A top 401K plan, including company match
* Health insurance (medical, dental, vision), life insurance, short and
long-term disability, Accidental Death and Dismemberment, Flexible Spending
Accounts, Employee Assistance Programs
* 15 days of paid vacation time, along with 12 paid holidays
* Performance bonus
* Optional employee paid programs such as Critical Illness Insurance, Accident
Insurance, and Pet Insurance
Our Total Rewards program and options available to an employee & may vary
depending on multiple factors, including location and hire date. Hourly pay
rates are based upon candidate experience and qualifications, as well as market
and business considerations.
Salary Range: $54,700 - $87,400/ annual
*It is ATI's policy to not provide immigration sponsorship for any of the
company's positions.
ATI and its subsidiary companies will provide equal employment opportunities to
all applicants without regard to applicant's race, color, religion, sex, sexual
orientation, gender identity, genetic information, national origin, age, veteran
status, disability status, or any other status protected be federal or state
law. The company will provide reasonable accommodations to allow an applicant to
participate in the hiring process if so requested.