AT CRYSTAL D, OUR MISSION IS TO BE THE FIRST CHOICE FOR AWARDS AND GIFTS. WE ARE DRIVEN BY INTEGRITY, QUALITY, AND A PASSION FOR DELIVERING AN EXCEPTIONAL CUSTOMER EXPERIENCE. Job Purpose The Order Manager is responsible for managing customer orders from start to finish, ensuring on-time delivery and a process that is Simple, Easy, and Fast. This role builds trusted customer relationships by providing expert guidance, proactive communication, and WOW-level service through ICE.    KEY RESPONSIBILITIES * Manage customer orders from initial placement through final delivery, ensuring a seamless customer experience. * Communicate proactively with customers regarding products, timelines, order status, and expectations. * Drive orders through the approval and production process efficiently to ensure on-time delivery. * Perform detailed quality reviews on high-value orders ($750+) to ensure accuracy and excellence. * Collaborate with cross-functional teams to ensure order accuracy and deliver exceptional customer service. * Resolve customer concerns professionally while upholding Crystal D's ICE standards and commitment to service excellence. * Respond to customer calls promptly and accurately, documenting all interactions thoroughly. * Thrive in a fast-paced, high-volume environment while maintaining accuracy, organization, professionalism, and a positive attitude. QUALIFICATIONS * 1–2 years of experience in order entry, customer service, or a related role preferred. * Excellent verbal and written communication skills. * Strong attention to detail with the ability to prioritize, multitask, and stay organized. * Proficient in Microsoft Office, including Outlook, Word, and Excel. * Proactive problem-solver with a customer-first mindset and a commitment to finding solutions. * Professional, energetic, and approachable, with strong interpersonal skills and the ability to thrive in a collaborative team environment. * Friendly, outgoing personality with a passion for creating exceptional customer experiences. WHAT MAKES YOU SUCCESSFUL * Integrity, dependability, and empathy. * Driven, flexible, and detail-oriented. * Committed to personal and professional growth.   OUR CORE VALUES Integrity • Quality • Respect • Commitment • Passion   Benefits* * Weekly Pay * Paid Holidays * Paid time off * 401(k) match * Dental insurance * Employee assistance program * Employee discount * Flexible spending account * Health insurance * Life insurance * MANY Company events Address: 505 Atwater Circle St. Paul, MN 55103 Pay: Starting at $23/hr.  If you’re passionate about delivering exceptional customer experiences and want to grow with a values-driven company, we’d love to hear from you. Apply today and become part of the Crystal D team.