About the Role The Operations Associate supports the Legal Operations Department by facilitating communication between operations and legal teams, handling client escalations, coordinating legal training, and ensuring legal consistency across teams. This role serves as the link between attorneys and operations, maintaining scripts and legal resources, triage client inquiries, and ensuring firm policies and USCIS guidance are consistently applied. The Operations Associate also serves as a legal subject matter expert (SME) for projects within the operations area they support. The ideal candidate will have prior experience in immigration law, be goal-oriented, able to follow detailed instructions, and motivated to help our clients obtain documents and stay united with their families.  There is an opportunity for career growth and additional responsibilities with strong performance. Your Key Contributions * Handle client escalations independently and escalate questions to legal leadership following Standard Operations Procedures and when firm risk is identified. * Escalate firm risk and policy-related questions to legal leadership for review and resolution. * Ensure scripts, FAQs, and client communication process are documented, current and accurate. * Surface refund or contract issues to the appropriate owners and route sensitive client escalations appropriately. * Partner with Staff Attorneys to maintain up-to-date legal guidance. Capture and document changes to USCIS policy and firm standards within workflows, training materials, and knowledge bases. * Meet established goals while supporting firmwide operational priorities. * Coordinate legal training. Reinforce existing training, refreshers, and ensure consistent application of new guidance across operational teams. * Perform legal research on immigration law topic. * Serve as the Legal SME for operational projects, supporting process mapping, policy alignment, and implementation within assigned teams. * Support process documentation and continuous improvement projects within the department. What Makes You a Great Fit * The candidate should have a J.D. degree from an ABA-approved law school and be an active member in good standing of a state bar. * Prior immigration experience required. * 3-6 years of immigration experience * Bilingual (English/Spanish) preffered * Experience using a case management software system preferred  * Support mission of helping people currently living in America obtain their documents and stay together with their family  * Computer skills (Typing - MS Word and MS Excel, Document Management-DropBox, Email - MS Outlook)   Work Schedule * Monday to Friday 8:00 am to 5:00 pm PST / MST Compensation The expected salary for this role is $80.000 - $90.000 though the final offer will reflect several factors such as your experience, skills, and the role's location and may be outside of this range. Candidates should expect offers that reflect their individual qualifications, experience, and location. The salary provided is directional, and actual compensation may vary. How You'll Benefit Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best. * 401k Match   * Medical, Dental, & Vision Insurance  * Options for Health Savings Account or Flexible Spending Account   * Dependent Care FSA  * Basic Life Insurance  * Voluntary Life & AD&D  * Disability Insurance  * Hospital Indemnity Insurance  * Employee Assistance Program  * Calm App Subscription  * Paid Time Off  Our Firm At Lisinski Law Firm [https://lisinskifirm.com/en/about-us/], the commitment we show to our clients is matched by how we support and invest in our people. LLF is a place where employees are encouraged by peers, heard by leadership, and strengthened by a genuinely collaborative team culture. Whether you join Marketing, IT, Accounting, Legal, or any other function, your work matters. Every role contributes to meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, we are driven by a client obsessed mindset and a commitment to learning, advocacy, efficiency, and nimbleness in everything we do. We work as true team players, delivering creative problem-solving and high-quality service to support families with excellence and care.