The Dual Rate Supervisor supervises the operations of several table games on an assigned shift, placing special emphasis on guest service, security of Caesars Entertainment assets and positive employee motivation and coaching. Games needed (Blackjack, Roulette, Craps/Dice, Baccarat, and/or Pai Gow)
Responsibilities
Operating several table games on an assigned shift
Working knowledge of all table games, house rules, counting methods and procedures covering each assures that all coin and check racks are filled at all times
Settles disputes that arise from guest in the Table Games area, referring those that are exceedingly difficult to the Casino Manager, Table Games or Director of Table Games
Assures guest development by 1) interacting, 2) modeling interactive skills with guest and felloe employees and 3) and make company decisions
Remains alert to any unusual or questionable activities being displayed by Table Games employee or gaming quest and reports any situations to assigned superior
Observes problems or differences between Table Games employees and gaming guests and provides assistance if necessary
Recommends changes in department including hiring, promotion, demotion, and termination; recommends wage and salary changes for personnel within established limits
Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties
Prepares and coordinates the periodical performance review of assigned personnel
Qualifications
Work requires effective communication in English, both verbal and written form in professional manner
Must present a neat and professional appearance
Must require a minimum age of 21
Work requires ability to perform basic math functions
Work requires flexibility to work various shifts
Work requires minimum of 2 years pit operation (preferred)
Knowledge of casino rules, regulations, and procedures pertinent to PIT operations
Prior professional cleaning experience preferred
Cards Needed: Alcohol NV and Gaming License, NV
ADDITIONAL REQUIREMENTS
Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraints
Must possess good manual dexterity for quick and accurate handling of chips, cards and money
Must have excellent vision (including peripheral) to protect the games
Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust
Must be able to bend, reach, kneel, twist and grip items
Must be able to walk and be on foot for extended periods of time
Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.