The Concessions Attendant sells, prepares, and serves food and beverages to
guests. This position may also collect admission fees and payments for goods and
services depending on the assigned location.
1. Regular and predictable attendance is expected and required. All Cleveland
Metroparks employees must be prepared to work flexible schedules, including
evenings, weekends, and/or holidays as required.
2. Provides outstanding customer service to all customers and the general
public.
3. Prepares, cooks, and serves food in a prompt, courteous and timely manner.
4. Operates a point of sale (POS) system and accounts for daily sales while
following cash control procedures.
5. Sells and serves alcoholic beverages according to Ohio Department of Liquor
Control regulations/standards.
6. Follows all health and safety requirements of the Cuyahoga County Health
Department and state regulations.
7. Ensures the serving area (i.e., restaurant, bar area, and kitchen) is
clean, well-organized, and presentable in compliance with the Board of
Health Standards.
8. Performs inventory control: completes weekly inventory sheets and daily
restocking of product/supplies.
9. May include beverage cart duties, working a concession trailer at various
park events, and catered events.
10. Performs opening and closing procedures as directed.
11. Incumbent is eligible to receive tips as authorized compensation in
accordance with Park District tip policy when performing direct customer
food-service functions (e.g., waiting tables, working food concession
counter).
12. Assists patrons in the safe use of equipment and areas and enforces rules
related to safety, conduct, and equipment at applicable locations.
13. Keeps direct supervisor promptly informed of key/significant issues or
concerns.
14. Carries out duties and responsibilities in a safe and efficient manner to
maintain a safe work environment and surrounding area for oneself,
co-workers and public. Responds to hazardous situations and/or potentially
unsafe conditions by taking corrective action as capable and promptly
notifying supervisory personnel.
15. Greets all customers and answers questions; responds to inquiries from
employees, customers and refers, when necessary, to appropriate staff.
16. Performs related duties as assigned or apparent.
Qualifications
* Prior food service experience preferred. Depending on nature (i.e., level of
alcohol service) of specific position, may be required to meet the following
age requirements:
* Any age to handle beer, wine mixed beverages or liquor in sealed containers
in connection with storage, warehousing, placement, or delivery or in open
containers in connection with cleaning tables or handling empty bottles or
glasses.
* Age 18 or older to handle beer, wine, mixed beverages or liquor in sealed
containers in connection with wholesale or retail sales;
* Age 19 or older to handle, sell or deliver beer in any manner (including
open containers);
* Age 19 or older to handle or sell wine, mixed beverages or liquor in the
capacity of a waiter or waitress; and
* Age 21 or older to sell mixed beverages or intoxicating liquor across a
bar.
* Basic working knowledge of food and beverage service including cooking and
food preparation.
* Basic math skills and ability to accurately count and handle money.
* Ability to develop and maintain effective working relationships with
stakeholders, including employees and the general public.
* Ability to speak and write clearly, concisely and persuasively using correct
grammar, spelling and punctuation with ability to communicate one-on-one or
in group settings.
* Ability to perform work with a high degree of accuracy and organization.
* Ability to work cooperatively with others.
* Ability to perform with considerable independence and initiative.
* Candidates are subject to a credit check.
Work Schedule: Must be available to work a flexible schedule to include days,
evenings, weekends, and holidays
Application Deadline: Open until filled