Who we are:
At Rover, pets and their people are at the heart of everything we do. We connect
pet parents with trusted pet care across the U.S., Canada, Europe, and
Australia.
Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech
company focused on building safe and personalized experiences tailored to the
needs of each unique pet. We’re investing in AI as a business accelerator and
provide every team member access to AI tools in service of creating better
experiences for our community.
We are proud to be recognized as a great place to work, having been named among
the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s
Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to
creating an accessible, inclusive, and welcoming community, which starts with
our employees.
Want to make an impact? Join our pack and come work (and play!) with us.
This is a hybrid role, with a minimum expectation of two days per week in our
Seattle office, on Mondays and Thursdays.
About the team:
Our Product Design team is a vibrant ensemble of customer advocates, product
designers, and user researchers working together on a global scale. We are
dedicated to enhancing connections between pet parents and pet service
providers. Our mission extends to developing sophisticated solutions that tackle
diverse challenges with the booking experience, cross-platform communication,
personalized scheduling, secure payments, and building trust and ensuring safety
in the marketplace. Our team plays a crucial role in elevating the marketplace
experience across web, iOS, and Android platforms, significantly impacting the
end-to-end customer journey.
Who we are looking for:
Rover is looking for a Sr. Product Designer for the Price Experience team. The
team’s mission is to ensure that care providers on Rover have the tools to set
their own prices with confidence and grow their business, and that pet parents
are able to find competitively priced pet care options on our marketplace.
This role touches nearly every part of the Rover experience, working across the
design org rather than within a single, siloed team. You'll partner closely with
Data Analytics and Marketplace teams on features that affect owners, sitters,
and the marketplace as a whole, and you'll need to be a strong communicator and
coordinator to keep your work aligned with the many other teams whose scope
you'll touch.
You will apply your keen eye for detail and solid understanding of user-centered
design principles, numeracy, and comprehension to craft compelling experiences.
Utilizing data, you will rigorously evaluate, test, and refine theories,
designs, and behavioral triggers, ensuring they meet high standards of usability
and engagement.
As a senior member of the team, you will serve as a subject-matter expert and
advocate for the customer during the exploration, planning, and implementation
of user-centered features. You will have ownership over the design process,
ensuring that experiences are rooted in trust and feature high-quality visual
aesthetics. You will maintain a consistent look and feel across all devices,
aligning with strategic design objectives, our design system, and specific
product requirements.
You should have extensive experience in product design, with a robust portfolio
demonstrating proficiency in creating user-centered design solutions across
various platforms. You will need to handle multiple projects simultaneously and
collaborate effectively with cross-functional teams, including teams outside
your immediate pod. A proven track record of impactful design implementations
that drove improvements in user experience and business outcomes is essential.
Rover is also in the midst of transitioning to an AI-native product development
lifecycle, so a genuine curiosity about and comfort with AI tools is important
for this role.
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The role:
* Help define the strategy, scope, and working rhythms of a team at Rover.
* Run workshops and collaborate closely with product management to identify and
define strategic product-investment opportunities that align with our key
objectives.
* Work hand-in-hand with product managers, engineers, and data analysts to
establish product requirements, roadmaps, and user experiences.
* Partner with our UX Research team to conduct user and usability testing
throughout the product life-cycle, ensuring a seamless user experience.
* Employ a human-centered design approach, blending psychological insights,
data, and user research to guide design decisions.
* Coordinate closely with designers on other teams with adjacent surfaces,
ensuring consistency and clear communication across the broader design org.
* Consistently integrate empathy and user insights into daily interactions with
your team, championing the voice of our users.
* Take full ownership of your projects, actively seeking and incorporating
feedback from peers, stakeholders, and customers to enhance our community's
experience for both owners and sitters.
* Create engaging customer experiences from concept to engineering-ready
deliverables.
* Bring curiosity and hands-on familiarity with AI tools to support a more
AI-native design and product development process.
* Establish and track customer experience metrics for your projects, ensuring
alignment with our goals.
What we are looking for in you:
* 5+ years of experience in UX/Product design.
* Track record of proven customer and business outcomes.
* Comfort working with data analytics; experience partnering with data or
analytics teams to inform design decisions is strongly preferred.
* Proficiency in design tools like Figma and other prototyping software.
* Experience across various UX design platforms, including web, mobile web, and
native apps.
* Strong coordination and communication skills, with experience working across
multiple teams or stakeholder groups on shared or overlapping scope.
* Ability to effectively consolidate diverse stakeholder views to achieve
aligned objectives and explore innovative solutions.
* Strong track record of collaborative work with creatives, utilizing excellent
critical thinking skills.
* Data-driven design approach, with comfort in using business, product, and UX
metrics to inform decisions.
* In-depth knowledge of UXR research methodologies and a strong partnership
approach with our growing UX Research team.
* Comfort with ambiguity and ability to operate across multiple teams
simultaneously .
* Familiarity with and curiosity about AI tools in the product design and
development process.
* Excellent communication skills with stakeholders, coupled with the ability to
manage expectations and gracefully receive feedback.
* Commitment to producing high-quality, polished, and professional work.
* Bachelor's degree in human-computer interaction, user experience design, or a
related field, or equivalent professional experience.
We would love it if you also had:
* Experience with a two-sided marketplace.
* Experience designing for numeracy, price comprehension, and
economic/marketplace mechanics.
Compensation:
* In the greater Seattle area the first-year salary range is $129,139 -
$171,755. Additionally, Rover offers a long-term incentive plan with a
company performance-based cash payout and benefits to full-time employees.
* The cash compensation offered for this role will be dependent on the
candidate's experience, qualifications, skills, and abilities as demonstrated
in the interview and hiring process.
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At Rover, we’re driven by seeing our people succeed and grow, while doing our
jobs better than ever before. We believe the best business outcomes come from a
diverse set of perspectives and we’re committed to promoting an inclusive,
inventive, and fun environment with amazing employees. We welcome and encourage
applicants from all backgrounds to apply.
Rover is an equal opportunity employer. We consider all qualified applicants
without regard to age, race, color, ancestry, national origin, religion,
disability, military or veteran status, sex, pregnancy, gender identity or
expression, sexual orientation, marital or partnership status, genetic
predisposition, or any other protected status in accordance with applicable
federal, state and local laws.
We are committed to work with you to look for reasonable accommodation to
participate in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of employment.
Please contact us [http://recruiting@rover.com/] to request accommodation.