This job is closed and no longer accepting applications. Closed on October 10, 2026.
Utilization Management Specialist
Charlotte, NC, North Carolina
Full Time |
The Southeast's Premier ABA Therapy Provider for Children with Autism, We are a values-driven company and are dedicated to providing world-class ABA therapy services to our early childhood patients while promoting a positive and supportive culture for our team members. Top 5% nationally in employee satisfaction! Top 3% nationally in client family satisfaction!     The Utilization Management Specialist is responsible for establishing a professional and supportive contact for clients seeking to enter ABA therapy and for current clients receiving ABA services.  \n Primary Responsibilites: Conducting authorizations, benefits and clinic support for new intake and current clients. Preferred Skills and Knowledge: * Excellent organization and problem-solving skills * Experience using electronic medical record applications (Central Reach preferred). * Working knowledge of HIPAA regulations * Excellent interpersonal skills, good oral and written communication skills * Good organization and time management skills * Must have good working knowledge of Microsoft Office or Gmail office tools (Word, Excel, PowerPoint) * Verify client information and benefits   * Email Intake packets for new clients and monitor receipt * Enter accurate demographic, benefit, and authorization information for clients into operating system * Request Financial Agreements from Client Accounts * Monitor availability of clinic space and providers * Coordinate process flow with clinics and providers * Maintain accurate documentation of service requests, testing, referrals and authorizations * Oversee receipt of authorizations and creation of accurate authorizations in operating system * Actively participate in Intake meetings and collaborate with providers and clinics for best Intake practices * Complete authorization renewals * Verify client eligibility weekly * Other duties as assigned by the intake manager Education and Experience: * Bachelor’s Degree preferred * Must be self motivated, driven, bring energy and good communication skills * Must convey a sense of passion about helping children with autism through ABA therapy * Time management and organization \n