This role is critical to our success because it:

• Maximizes case value through strong case development, sound evaluation, and effective negotiation prior to litigation
• Moves cases efficiently through the pre-litigation lifecycle, supporting faster resolutions and improved cash flow
• Identifies cases that should be escalated to litigation early, enabling better strategy, resource allocation, and outcomes
• Enhances client satisfaction and trust through proactive communication and consistent follow-through
• Reduces risk and rework by spotting issues early, making decisive recommendations, and ensuring alignment across teams
• Supports scale by holding case managers accountable to performance metrics and ensuring consistent, high-quality work product
• Strengthens operational efficiency by reinforcing clear workflows between case managers and the medical records team to avoid delays in case development