The Maitre D at KYU is pivotal in providing a seamless and exceptional dining experience by managing guest relations, overseeing front-of-house operations, and ensuring efficient service. We are seeking a dedicated and professional individual who excels in creating a welcoming atmosphere, managing reservations, and leading the front-of-house team to deliver high standards of service. 

Responsibilities:

• Greet and welcome guests with a warm and professional demeanor.
• Manage the reservation system, including booking, modifying, and canceling reservations.
• Coordinate and oversee seating arrangements to ensure a smooth flow of guests and optimal table turnover.
• Provide accurate wait time estimates and communicate effectively with guests regarding their seating status.
• Supervise and guide the front-of-house staff, including hosts and servers, to ensure excellent service.
• Handle guest inquiries, special requests, and concerns with professionalism and resolve issues promptly.
• Monitor and manage the dining room environment to maintain high standards of cleanliness and ambiance.
• Collaborate with the kitchen and bar staff to ensure timely and accurate delivery of food and beverages.
• Assist in training new front-of-house staff on standard operating procedures and service expectations.
• Maintain up-to-date knowledge of the restaurant’s menu, specials, and policies to provide accurate information to guests.
• Prepare and review daily reports on guest feedback, service performance, and reservations.
• Implement and enforce front-of-house policies and procedures to ensure consistency and quality of service.
• Assist in managing and resolving conflicts or complaints in a constructive manner.

Skills and Qualifications:

• High school diploma or equivalent qualification.
• Certificate in Hospitality Management or related experience is a plus.
• Minimum of 3 to 5 years of experience in a similar role in a fine dining or upscale restaurant environment.
• Excellent communication and interpersonal skills with a focus on customer service.
• Strong leadership and organizational abilities.
• Ability to multitask and handle high-pressure situations with professionalism.
• In-depth knowledge of front-of-house operations, including reservation systems and guest management.
• Strong problem-solving skills and the ability to make decisions quickly.
• A positive and proactive attitude with a commitment to delivering exceptional service.

Benefits include:

• Medical insurance.
• Dental and vision insurance options.
• Paid time off.
• Referral program.
• Employee dining discounts.

Physical Aspects of the Maitre D Role:

• Able to stand and walk for extended periods.
• Ability to lift and carry up to 25 lbs.

KYU provides the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.