Field Service Technician
Newport News, Virginia
FULL_TIME |
 We’re looking for a dependable Field Service Technician to support water purification operations across multiple customer sites. This role is responsible for maintaining equipment performance, ensuring water quality standards, and delivering responsive on-site technical service in a fast-paced industrial environment.   What You’ll Bring * Strong mechanical and technical aptitude with the ability to troubleshoot pumps, filtration systems, and control equipment in the field * Self-directed work style with the ability to manage time, travel, and priorities across multiple active job sites * Clear communication skills to interact with customers, explain system performance, and document service activity * Detail-oriented mindset with a focus on safety, compliance, and accurate reporting of test results and system conditions   What You’ll Do * Travel to customer sites to maintain and service water purification systems * Perform routine and corrective maintenance on pumps, filtration units, membranes, and chemical feed systems * Conduct water quality testing using monitoring equipment to ensure compliance with established standards * Calibrate and maintain testing and monitoring instruments for accurate performance * Troubleshoot system issues and implement corrective actions to restore proper operation * Assemble and maintain hoses, piping systems, and related components at project sites * Handle, transfer, and manage chemical inventory including drums and treatment solutions * Perform filter backwashing, media replacement, and membrane cleaning or replacement * Collect, label, and ship water samples to designated laboratories for analysis * Maintain daily logs tracking system performance, test results, and maintenance activities * Complete PC-based service reports detailing site conditions, deficiencies, and corrective actions * Work with PLC controls and assist with repairs to instrumentation and control panels * Serve as a technical liaison to customers, providing recommendations and ensuring satisfaction * Maintain inventory of spare parts, reagents, and sampling supplies for ongoing operations * Support multiple locations as needed and assist at regeneration facilities when required * Communicate regularly with the Regional Field Service Manager regarding site status and needs * Track and submit mileage, travel, and expense reports accurately and on time   What You’ll Need * High school diploma or equivalent; technical training or related experience in water treatment or industrial maintenance preferred * Experience working with mechanical systems, pumps, filtration equipment, or chemical treatment processes * Valid driver’s license with the ability to travel frequently, including overnight stays as needed * Basic computer skills for reporting, data entry, and communication * Ability to work overtime, weekends, and holidays based on project demands * Ability to stand, walk, bend, kneel, and perform repetitive physical tasks for 8–12 hour shifts * Comfortable working outdoors in varying weather conditions and industrial environments with noise, chemicals, and required PPE * Ability to climb ladders, work at heights, and enter confined spaces when necessary * Must be able to safely operate tools, equipment, and vehicles across multiple job sites   Benefits and Perks * Competitive pay and career growth opportunities * Medical, dental, and vision coverage * 401(k) with company match * Time off and floating holidays * Volunteer Time Off (VTO) to give back to your community * Employee referral bonus program * Wellness benefits that support your overall health and well-being * Opportunities for training and professional development * Supportive and collaborative team environment * Stable company with long-term career opportunities   Who Thrives Here Individuals who value meaningful work and enjoy being part of a supportive, team-oriented environment take initiative, communicate clearly, and continuously look for ways to improve processes and service, while understanding that great results come from collaboration, accountability, and a shared commitment to doing things the right way.   You’ll fit right in if you are: * Motivated by purpose and service * Reliable and committed to quality work * A strong communicator and team player * Curious and open to learning new things * Solution-oriented and proactive * Someone who values respect, teamwork, and professionalism   We believe great workplaces are built on trust, collaboration, and a commitment to continuous improvement.