<p><strong>Starting Wage: $19.00/hr.</strong></p><p><strong>Company Standards</strong></p><p>At Angel of the Winds Casino Resort, we require all Team Members to provide exceptional guest service with a positive and out-going attitude. We value all guests and Team Members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.</p><p>&nbsp;</p><p><strong>Responsibilities</strong></p><ul><li>Give guest 100% attention and assists with any guest questions, comments or concerns they may have.</li><li>Advocates casino promotions and events to casino guests.</li><li>Promotes Players Club membership to casino guests.</li><li>Enters all Players Club memberships and data entry&nbsp;</li><li>Redeems Players Club points for casino merchandise and other casino services.</li><li>Follows promotion rules with no exceptions.</li><li>Performs frequent floor walks and promotes Players Club sign-ups</li><li>Makes promotional announcements over the microphone, giving a brief description of what will be taking place.</li><li>Stocks supplies and promotional items for all shifts.</li><li>Advises supervisor of any guest account issues or problems.</li><li>Performs liaison tasks by receiving and appropriately directing internal and external guests.</li><li>Promotes guest interest in Angel of the Winds Casino Resort with every transaction.</li><li>Must maintain knowledge regarding Angel of the Winds Casino Resort&rsquo;s current services, promotions, functions and events in order to effectively respond to guest questions.</li><li>Work nights, weekends and holidays as required.</li><li>Performs other duties as assigned.</li><li>Answers and directs incoming calls to appropriate individuals and/or departments.</li><li>&nbsp;Takes reservations along with other requests from Casino and Hotel guests.</li><li>Remains up to date on Casino promotions, events, Club benefits, and Food &amp; Beverage offerings.</li><li>Upholds the Resort&rsquo;s commitment to hospitality.</li><li>Performs outbound calls to guests to confirm reservations while informing the guest of any current promotions.&nbsp;</li><li>Uses persuasive selling techniques to sell rooms and to promote other services of the hotel and casino.</li><li>Maintain patience and composure while exemplifying excellent guest service with upset, angry, and/or frustrated guests using compassion and empathy.</li><li>Partners and helps resolves unusual occurrences or requests.</li><li>Respects guest privacy and maintains confidentiality.</li></ul><p><br><strong>Qualifications</strong></p><ul><li>Exceptional guest service skills required.</li><li>Minimum of one year working experience using customer service, public relations and/or other great service skills preferred</li><li>Must have strong customer service skills and a background in Telemarketing, Room Reservations, VIP Services or Casino Services preferred.&nbsp;</li><li>High call volume or multi-line phone data entry/typing skills are strongly preferred.</li><li>Ability to follow directions with minimal supervision.</li><li>Knowledge of proper telephone etiquette.</li><li>Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.&nbsp;</li><li>Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.</li><li>Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.</li><li>Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions.</li></ul><p><br><strong>Certificates, Licenses, Regulations</strong></p><ul><li>Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.</li></ul><p>&nbsp;</p><p><strong>Physical Demands and Work Environment</strong></p><p>Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement with the ability to stand and/or walk for an entire shift. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.</p>