```html As a BDC REP at Nissan Newport News, you will be the primary point of contact for customers seeking information about our vehicles and services. You will play a crucial role in driving sales by managing inbound and outbound communications, scheduling appointments, and providing exceptional customer service to ensure a positive experience for prospective buyers. RESPONSIBILITIES * Manage inbound and outbound customer calls, emails, and online inquiries promptly and professionally. * Schedule appointments for test drives and sales consultations. * Maintain accurate records of customer interactions and follow-up activities. * Collaborate with sales teams to ensure customer needs are met efficiently. * Utilize CRM software to track leads and sales progress. * Provide customers with detailed information about Nissan vehicles, promotions, and financing options. * Follow up with potential customers to convert leads into sales. REQUIREMENTS * Excellent verbal and written communication skills. * Strong organizational and multitasking abilities. * Previous experience in customer service or sales support is preferred. * Ability to work in a fast-paced environment and handle multiple contacts simultaneously. * Proficiency with CRM platforms and Microsoft Office Suite. * A positive attitude and professional demeanor. * High school diploma or equivalent required; additional education is a plus. BENEFITS * Competitive compensation package. * Comprehensive health, dental, and vision insurance options. * 401(k) retirement plan with company match. * Employee discounts on vehicles and services. * Opportunities for career advancement and professional development. * Supportive and inclusive work environment. ABOUT THE COMPANY Nissan Newport News is a premier automotive dealership located in Newport News, VA, dedicated to providing outstanding customer service and high-quality vehicles. We pride ourselves on our commitment to the community and strive to create a positive and rewarding experience for all our customers and employees. ```