Position Summary

The Digital Operations Engineer (DOE) supports 24/7 Power Solutions operations through real-time monitoring, CNG logistics coordination, dispatch execution, operational forecasting, equipment monitoring, and data-driven decision-making.

The role is responsible for coordinating CNG loads to and from customer locations, forecasting fuel demand, maintaining adequate driver and trailer coverage, coordinating third-party transportation when internal resources are insufficient, and helping ensure CNG filling facilities and customer operations remain supplied and operational.

The DOE serves as a central point of coordination between Logistics, Field Operations, CNG facilities, drivers, customers, and Power Solutions leadership. Success in this role requires strong situational awareness, communication, forecasting, prioritization, and the ability to manage multiple time-sensitive operational activities simultaneously.

Primary Responsibilities

CNG Logistics & Dispatch

- Coordinate and dispatch CNG deliveries between filling facilities and customer locations.

- Monitor customer inventory, consumption rates, trailer availability, driver availability, transit times, and facility capacity to maintain reliable CNG supply.

- Forecast CNG demand and transportation requirements based on current consumption, expected operational activity, customer schedules, and available inventory.

- Develop proactive load plans to reduce the risk of fuel shortages or delivery interruptions.

- Prioritize loads and adjust dispatch plans as operating conditions change.

- Ensure adequate driver coverage is available to support forecasted demand.

- Identify driver or transportation shortages early and coordinate additional resources as required.

- Coordinate third-party trucking when internal transportation capacity is insufficient.

- Monitor active loads, driver status, ETAs, delays, and delivery completion.

- Coordinate alternate supply locations or transportation plans during filling facility outages, capacity limitations, weather events, or other operational disruptions.

- Maintain clear communication with drivers, Logistics, Field Operations, facilities, and leadership regarding critical inventories, delays, changes in ETA, and recovery plans.

CNG Facility & Equipment Monitoring

- Monitor CNG filling facilities, Pressure Reduction Systems (PRS), compression equipment, and related operational systems.

- Identify abnormal operating conditions, alarms, equipment issues, or trends that could affect CNG supply or customer operations.

- Escalate equipment and facility issues according to established procedures.

- Coordinate with field personnel and technical resources to support troubleshooting and operational recovery.

- Verify that equipment and facilities have returned to normal operation following an interruption or corrective action.

- Support efforts to maximize facility availability, trailer filling capability, and overall system reliability.

Operational Monitoring & Decision Support

- Maintain real-time awareness of active customer operations, CNG inventory, consumption rates, driver status, facility status, and equipment conditions.

- Identify potential delivery interruptions or operational risks before they impact the customer.

- Develop and communicate recovery plans when supply, transportation, or equipment issues occur.

- Balance multiple competing operational priorities based on customer impact, inventory remaining, consumption rate, delivery ETA, and available resources.

- Escalate critical operational risks in a timely manner.

Reporting, Data & Systems

- Utilize operational platforms, dashboards, spreadsheets, GPS/tracking systems, and other digital tools to support dispatch and operational decisions.

- Maintain accurate information within EOS and other required operational systems.

- Support CNG volume tracking, ticketing, reporting, nominations, invoicing, and operational documentation.

- Review operational data to identify trends, inefficiencies, and opportunities for improvement.

- Assist with KPI development, operational reporting, and performance analysis.

- Identify opportunities to automate or improve recurring operational workflows.

Shift Handoff & Communication

- Provide detailed shift handoffs to ensure continuity across 24/7 operations.

- Clearly communicate:

  - Critical or low-inventory fleets

  - Current and projected CNG requirements

  - Active and upcoming loads

  - Driver and trailer availability

  - Delayed loads or drivers

  - Third-party transportation activity

  - Facility or equipment issues

  - Open delivery interruptions

  - Critical ETAs and recovery plans

- Maintain professional and timely communication with internal and external stakeholders.

Continuous Improvement

- Identify opportunities to improve CNG logistics, dispatch efficiency, facility utilization, operational reliability, and reporting.

- Participate in the development and improvement of dispatch processes, forecasting methods, operational dashboards, EOS workflows, and standard operating procedures.

- Support root-cause analysis of delivery interruptions, equipment events, and other operational issues.

- Assist with testing and implementation of new digital tools and operational processes.

Qualifications

- Strong analytical, organizational, and problem-solving skills.

- Ability to forecast operational requirements using consumption trends, inventory levels, transportation capacity, and changing operating conditions.

- Strong communication skills with the ability to coordinate across multiple teams and external partners.

- Ability to make timely decisions in a fast-paced, 24/7 operational environment.

- Ability to manage multiple priorities while maintaining attention to detail.

- Comfortable working with operational data, dashboards, spreadsheets, and digital systems.

- Experience in logistics, dispatch, transportation, oilfield operations, natural gas, industrial operations, or similar environments is preferred.

- Experience with data analysis, operational monitoring, forecasting, or process improvement is preferred.

- Proficiency with Microsoft Excel and other business applications.

- Experience with operational dashboards, GPS/telematics platforms, dispatch systems, or business intelligence tools is beneficial.

Key Competencies

- Logistics Planning & Dispatch

- Forecasting

- Operational Decision-Making

- Situational Awareness

- Communication

- Problem Solving

- Prioritization

- Customer Focus

- Data Analysis

- Process Improvement

- Team Collaboration

- Accountability

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