JOB SUMMARY:
The incumbent is expected to learn how to lead and to take advantage of any
opportunity to do so with a positive attitude. Their main responsibilities
include supervising, running shifts and coaching those who require guidance to
help them grow as a team member. This position requires a higher level of
responsibility because every shift you run, and it is your responsibility to
create the opportunity to enhance the store’s efficiency during your time in
charge. We encourage the incumbent to also seek continuous feedback from
Restaurant General Manager (RGM), and Assistant Unit Manager (AUM) to help
foster your own growth. As a new leader we also encourage you to embody our
company’s core values trust, fairness, loyalty, responsibility, and prudence.
ESSENTIAL DUTIES:
• Quick problem solver
• Executes shift success routines effective.
• Execute core operations procedures (e.g., shift accountability, product
projections, Repair & Maintenance (R&M) spending, Cost of Sales/Cost of Labor
(COS/COL) controls) on each of their shift.
• Goes for breakthrough results by analyzing the financial performance of their
shift and identifying solutions to improve the result \
• Support the RGM/AUM in ensuring marking incitive are being executed.
• Supports the RGM/AUM in executing strategies for training talent using the
Learning Zone and shoulder to shoulder activities.
• Role models and coaches using the EARS Model (Explore, Analyze, Respond and
Making it Stick) to help build the capability of their team.
• Holds team members accountable for performance below expectations.
• Recognizes employees for exceptional performance and embodying or core values
using Our RBD Value Card to reinforce breakthrough results and to help them and
you become a values Ambassador.
CORE COMPETENCIES:
Adaptability & Accountability: Adapts to changes in the work environment,
manages competing demands, accepts criticism and feedback, changes approach or
method to best fit the situation and takes responsibility for own actions.
Analytical Skills: Synthesizes complex or diverse information, prioritizes
projects and determines the best way of meeting deadlines and requirements.
Attendance & Punctuality: Schedules time off in advance, begins working on time,
keeps absences within guidelines, ensures work responsibilities are covered when
absent and arrives at meetings and appointments on time.
Business Ethics: Works with integrity, adheres to high ethical standards,
upholds organizational values, and abides by written policies. Avoids the
perception of conflicts of interests and abides by all regulatory requirements.
Communication: Expresses ideas and thoughts both verbally and in written form,
exhibits good listening skills and comprehension, responds well to questions,
writes clearly and informatively and edits work for spelling and grammar.
Presents accurate numerical data effectively.
Compliance: Within specified functional area of authority, is personally
accountable to understand and ensure regulatory and policy compliance with state
and federal requirements in accordance with his/her respective job duties and
responsibilities.
Confidentiality: Maintains a high degree of confidentiality.
Customer Service: The extent to which the Team Member provides prompt and
high-quality service to team members, vendors and internal/external customers.
Judgment: Displays willingness to make decisions timely, exhibits sound and
accurate judgment, supports and explains reasoning for decisions, includes
appropriate people in decision-making process and takes responsibility for
communication including what is heard.
Organization: Maintains clean, functional workspace, continuous workflow to meet
daily/weekly/monthly deadlines.
Safety: Attends required safety meetings, follows the Injury and Illness
Prevention Plan (IIPP) and reports unsafe conditions, keeps workplace in safe
condition.
Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes
feedback, inspires the trust of others, exhibits tact and consideration,
displays positive outlook and pleasant manner, offers assistance and support to
co-workers, works cooperatively in group situations. Engages consistently in
professional behavior.
Training: Completes company required training timely.
Leadership & Management: Reacts well under pressure and is accessible. Carries
out required performance management processes and timekeeping responsibilities.
Identifies disciplinary situations or employee conflict and manages
communication appropriately. Assures confidential interchange with subordinates
as appropriate. Demonstrates and instills in others an appropriate sense of
urgency.
OTHER DUTIES:
Attends staff, departmental, and required meetings, and other duties as
assigned. Follows KFC cash handling safety and security procedures Adheres to
KFC and City/State/United States safety requirements Knowledge of and compliance
with KFC’s Human Resources policies and processes
EXPERIENCE & EDUCATION:
Previous customer service or cashier experience desirable
COMPUTER & SOFTWARE SKILLS:
Use of internet or apps is helpful
COMPUTER & SOFTWARE SKILLS DIRECTIONS:
• Internet explorer
• MS Word
TRAVEL:
• No travel required
PHYSICAL & MENTAL REQUIREMENTS:
Standing
Walking
Sitting
Stooping/Bending
Using hands to finger, handle or feel (computer operation)
Reaching with hands and arms
Push/Pull up to 90lbs up to 30 feet
Lifting of up to 25 lbs
Talking and hearing : Clear speech and good hearing both face to face and on the
phone; hears well in noisy social environments.
Seeing: Clear vision at 20 inches or less with or without corrective
lenses; vision sufficient to drive motor vehicles safely with or without
corrective lenses
REASONING & MENTAL ABILITIES:
Uses critical thinking skills to interpret information furnished in written,
oral or schedule form. Makes sound decisions and sets goals based on available
information and evaluates situations and requirements to plan and adjust work
accordingly.
Projects accurate future occurrences based on current or historic data. Must be
able to work with supervision; able to make decisions about the severity of
variable situations and evaluate the most appropriate response; able to make
appropriate decisions related to customer requests.
HAZARDS:
Will be exposed to varying weather conditions, soil, pollen, grass and plant
materials and fertilizer while working; will be exposed to cleaning solutions of
home strength; may be exposed to industrial strength solutions for pest control,
paints or solvents, biohazards such as bloodborne pathogens, sewage, or
building waste.
EQUIPMENT USE:
Deep Fryers, pressure Fryer’s ovens, soda machines, Safe’s, registers
$22 per hour -
Most Pizza Hut restaurants are operated by independent franchises and they
control their own employment policies and practices. Benefits available at
franchised restaurants may vary. Confidential and Proprietary Information of
Pizza Hut, LLC. Franchise Optional. Check state and local requirements.
Franchisees and licensees are responsible for their own restaurant operations,
employment policies and practices.