WHAT WE DO
We help Financial Professionals build and grow their business in a variety of
different ways. With over 40,000 clients benefiting from our innovative
solutions, we are dedicated to transforming their marketing efforts into growth
engines. FMG is the leading all-in-one digital marketing platform empowering
financial advisors, insurance agents, and enterprises with scalable and
compliant marketing solutions designed to drive organic growth.
Consistently ranked #1 in market share and customer satisfaction in the T3
Software Survey Report, FMG helps clients stay ahead of evolving trends and
effectively implement marketing best practices. Through an intuitive,
centralized platform, FMG enables users to efficiently manage websites, email,
texting, social media, events, blogs, videos, and more—all in one place.
ABOUT OUR CULTURE
At FMG, we have crafted an extraordinary work environment that perfectly
balances hard work with an incredible team spirit. Since our inception over a
decade ago, we've grown into a thriving community of 450+ dedicated employees
spread across the globe. Our fast-paced, results-driven culture is matched by
our commitment to maintaining a healthy work/life balance, ensuring that our
team members feel fulfilled both personally and professionally.
Collaboration and open, thoughtful communication are at the heart of what we do.
Our mission is to invest in motivated, successful individuals, supporting them
as they excel both inside and outside of the workplace.
We're building a winning team of A+ players, and we invite you to be a part of
this amazing journey. At FMG, you'll find an environment that champions growth,
celebrates achievements, and fosters a sense of belonging. Join us, and let's
create something extraordinary together!
OUR EMPLOYEE BENEFITS
At FMG, we’re serious about being an awesome place to work! We’ve earned the USA
Top Workplace award four years running now, and we’re always looking for ways to
keep things great—like regularly checking in on our benefits and pay to make
sure you’re getting a truly competitive package.
* Enjoy a generous paid holiday schedule, including a full week off for our
Winter Holiday Shutdown.
* Our comprehensive paid time off policies cover vacation, sick days, parental
leave, and bereavement leave.
* Our robust insurance plan includes:
* Medical with $0 co-pay Telehealth plan
* Dental
* Vision
* Health Savings Account (HSA) with generous employer contributions
* Flexible Spending Accounts (FSA)
* Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)
coverage
* Company-paid Short & Long Term Disability coverage
* Company-paid Employee Assistance Program (EAP)
* Matching 401(k) with immediate full vesting
* On Demand Pay - allows access to a portion of your earned wages prior to the
payday with same day deposit
* Internet & Gym Reimbursement!
* We’ll provide you with the work computer equipment you need to set you up for
success!
* Access to a private & secure workspace, free from distractions
* Accessible during the assigned work schedule for regular duties and
responsibilities as outlined by the supervisor
* An internet connection with speeds of 5 Megabits down / 3 Megabits up
(5mbps/3mbps)
* Our Employee Events Committee and managers are always planning a mix of fun
in-person and virtual events to keep us all connected—plus we also love to
throw in some FMG swag, so you can show off your company spirit in style!
ABOUT THE ROLE
A new role at FMG, the Director of Enterprise Onboarding & Migrations, owns the
end-to-end delivery of every enterprise onboarding and every migration FMG runs.
This is the single accountable owner for whether an enterprise client is
successfully implemented on the platform and whether a book of advisors lands on
FMG intact, on time, and compliant. The role breaks into two core
responsibilities, onboarding new enterprise clients and running migrations for
existing books, and both need to move predictably at real scale.
Onboarding starts when an enterprise client signs with FMG. Hundreds or
thousands of advisors then need to be brought onto the platform, and for
Customer Delivery, the focus is on website onboarding. The process generally
follows a cadence. Sales brings a custom website request, we might create
pre-approved design templates, we organize a dedicated team to get these
websites onto the FMG platform through a Premium or Essential build, and then
launch them. Our team also reports on progress to the Enterprise client along
the way, so they feel supported.
Migrations work differently, but the accountability is the same. A migration is
the movement of a group of advisor accounts from one home to another, and this
role is ultimately responsible for the outcome of every one of them. Generally
speaking, when a new type of onboarding shows up, this role figures out what it
requires from the team.
Doing both well, and at scale, takes a specific kind of person. You need the
executive presence to hold a hard conversation with a client's senior
leadership, the operational rigor to run a thousand-account migration without
losing accounts, and enough technical depth to speak with product and
engineering. Just as important, you need to think like a product person. The
process here is a product. It needs a documented current state, a defined target
state, and a sequenced roadmap of changes to get from one to the other, with the
reasoning written down so the team can execute the plan.
You are helping create Enterprise Onboarding and Migrations as a real function,
with documented process, defensible reporting, and a team structured to scale,
while running live client programs. The goal is not to manage enterprise
onboarding as it exists today. It is to build what it needs to become.
COMPENSATION THIS POSITION OFFERS $80,000-$120,000 DEPENDING ON QUALIFICATIONS
AND EXPERIENCE.
PRIMARY RESPONSIBILITIES & EXPECTATIONS
Enterprise Onboarding Delivery
* Own the outcome of every enterprise onboarding program, from kick-off through
go-live and transition to ongoing support.
* Hold accountability for scope, timeline, milestones, and the issue log across
all active programs simultaneously.
* Own the website onboarding pipeline at scale, including advisor request
intake, template governance, build coverage, and active project reporting.
* Own P&B Enterprise project management, working closely with the Agency
Revolution team to fulfill the projects.
* Build and enforce the SOPs, templates, and infrastructure that make
onboarding repeatable instead of custom each time.
* Treat the process as a product. Maintain a roadmap of process and system
improvements, sequence it against client demand, and drive it to completion
with home office, product, and engineering partners.
* Identify where a client's request exceeds the standard package and drive the
decision on scope, effort, and cost rather than absorbing it silently.
Migrations
* Carry ultimate accountability for the outcome of every migration, including
accuracy, completeness, timeline, and advisor/home office experience.
* The team executes migrations day to day. You own the team, the method, and
the result. Your job is to make sure they have a defined process, realistic
capacity, and a clear quality bar, and to answer for the outcome when they do
not.
* Hold the Migrations Manager accountable for execution quality and develop
that person into a genuine owner of the function.
* Set the methodology: determine when an automation is the right route, when a
manual migration is required, and what bar has to be met before a migration
wave is considered done.
* Own migration capacity planning, including sizing waves, sequencing them
against client deadlines, and scaling external vendor capacity up and down as
volume demands.
* Establish the verification and QA standard so a completed migration is proven
complete, not assumed complete.
* Manage the risk surface: advisor communications, compliance resubmission,
live-site continuity, in-flight builds, and the handoffs to billing,
subscriptions, and support.
* Report on progress to our enterprise partners, internally and externally,
along the way.
Scoping and Pre-Sale Support
* Join discovery and scoping calls with sales and business development partners
on enterprise opportunities.
* Own feasibility assessment and effort sizing, and give a defensible answer on
what FMG can deliver, in what timeframe, and at what cost in team hours.
* Say no, or say "not that way," when an ask is not deliverable as scoped, and
bring the alternative that is.
Client Leadership and Escalation
* Serve as the senior escalation point for enterprise clients when a program is
at risk or a client is unhappy.
* Set and reset expectations with client-side executives directly, with the
authority to hold a position under pressure.
* Own the odd-shaped programs that do not fit any standard flow, and build the
approach where none exists.
Team Leadership
* Lead a small, senior team today, including a Migrations Manager, an
Enterprise Onboarding Project Manager, and two Enterprise Onboarding
Specialists, and scale it as the book grows.
* Set clear KPIs and performance standards for the team, and hold people to
them with documented, consistent follow-through.
* Build the team and process a repeatable system.
Reporting and Operating Rhythm
* Deliver a weekly state of the union across the full enterprise portfolio: in
scoping, in build, at risk, and launching.
* Maintain a single trustworthy source of program status that leadership can
act on without asking clarifying questions.
* Bring problems forward early with a recommendation attached, not after they
have become client-visible.
What This Role Does Not Own - Named deliberately, because clarity here protects
the role.
* Design and copywriting production, which sits with the Design and Content
organization within Customer Delivery.
* The ongoing business-as-usual home office relationship after a program
transitions to support.
* Net-new enterprise deal ownership, pricing authority, and contracting, which
sit with Business Development.
* SMB and premium onboarding delivery for Wealth and P&B, which sits with the
Director of Onboarding Delivery.
AI-FIRST EXPECTATION
FMG is building an AI-first delivery organization, and the Director of
Enterprise Onboarding & Migrations is expected to be the internal driver of that
shift for this function. That means identifying where AI tools and automation
can replace the manual, repetitive work that dominates migrations and onboarding
today, building the playbooks and standards that govern their use, and holding
the team accountable for meaningful adoption. Migrations in particular are full
of high-volume, rules-based, verifiable work, which makes this function one of
the highest-leverage places in the company to apply automation.
This goes beyond using AI personally. It means deploying AI at the team level,
changing how the work actually gets done, and being able to show the difference
in throughput and quality. We are not looking for someone who is curious about
AI. We are looking for someone who already thinks in systems and sees AI as the
most powerful leverage point in a modern delivery organization.
What You Bring
This role sits at the intersection of enterprise client leadership and
high-volume operational delivery. Strength in only one of those will not be
enough.
Experience and Background
* 7+ years in implementation, onboarding, professional services, product, or
delivery leadership, with at least 3 years managing people.
* Direct experience owning enterprise implementation programs end to end, with
executive-level client stakeholders and hard external deadlines.
* Demonstrated ownership of high-volume operational delivery at scale, such as
data migrations, platform migrations, or mass provisioning, where accuracy
across thousands of records was the measure of success.
* Experience in financial services, wealth management, insurance, or another
regulated industry, with working knowledge of what compliance review means
for delivery timelines.
* Track record of building a function rather than inheriting one: writing the
SOPs, defining the metrics, and standing up the operating rhythm.
* Experience owning a process or system roadmap, not just running the process,
including deciding what changes get built and in what order.
* Experience managing external or outsourced delivery capacity, including
scoping work to a vendor and holding it to a quality standard.
* SaaS or platform delivery experience, with fluency in SSO, CRM integration,
data provisioning, and API-adjacent concepts sufficient to lead technical
conversations credibly.
Skills and Qualifications
* Executive presence. Can hold a room with a client's senior leadership,
deliver bad news cleanly, and reset an expectation without damaging the
relationship.
* Willingness to push back internally and externally, and the judgment to know
which fights are worth having.
* Rigorous operational discipline. Comfortable in the detail of a migration
checklist and in a portfolio-level status review on the same day.
* Product thinking. Can map a current-state process, define the target state
and roadmap the changes between them.
* Strong systems thinking, with a bias toward building the repeatable process
over solving the same problem twice.
* Credible technical range. Does not need to configure the platform, does need
to know when an answer does not add up.
* Clear, concise written communication, particularly status reporting that a
busy executive can act on.
* Ability to run many concurrent programs with competing external deadlines
without losing the thread on any of them.
* Genuine people leadership. Sets a high bar, gives direct feedback, and
develops managers into owners.
At FMG, we believe in the wholehearted acceptance of each other regardless of
our differences. We strive to foster an environment that allows everyone to
contribute to our mission in their unique ways. With the belief that diversity
propels innovation, we are continually finding ways to cultivate a commitment to
inclusion in our employees, services, and products, as well as in the
communities in which we live and work.
We are proud to be an equal opportunity employer committed to providing
employment opportunities regardless of sex, race, creed, color, gender,
religion, marital status, domestic partner status, age, national origin or
ancestry, physical or mental disability, medical condition, sexual orientation,
pregnancy, military or veteran status, and genetic information. If you require
accommodation to complete the application or interview process, please contact .
You can find out more about what it’s like to work at FMG, by visiting
https://fmgsuite.com/about-us/ [https://fmgsuite.com/about-us/]