Field Representative II, Cross Functional

$19.57 - $26.05 per hour

POSITION PROFILE

Supports the daily operations of one or more MS locations including any or all of the following: copy production and finish work, operation of a mail center, receptionist, audio visual, administrative duties as assigned, maintaining billing logs and reports. Supports the region's MS logs and reports, the MS services during implementation and fills in for absences and vacations throughout the Ricoh locations, as well as assists during start-up of new accounts. Responsible for supporting operational objective at all existing customer sites within a geographic territory. This position reports directly to the Site, Operation Manager or the IAM, depending on marketplace personnel configuration.

Responsibilities

• Assist with daily print center operations and provide coverage in various departments as needed.
• Lift, move, and handle materials, paper, and equipment weighing up to 50 pounds.
• Safely operate a forklift and other material-handling equipment.
• Receive training and become proficient on multiple bindery and finishing machines.
• Perform bindery functions including cutting, folding, inserting, stitching, 3 hole, shrink wrapping and other finishing processes.
• Work in the Mass Mail Department, assisting with stuffing envelopes, creating FedEx labels and stamping large amount of USPS mail.
• Monitor equipment performance and place service calls when machines are not operating properly.
• Troubleshoot minor equipment issues and communicate maintenance needs to management.
• Order and maintain inventory of paper, supplies, and other production materials.
• Ensure work is completed accurately and meets quality standards and production deadlines.
• Follow all company safety procedures and operational guidelines.
• Work effectively with customers, vendors, and team members while providing excellent customer service.
• Support cross-training efforts and perform other duties as assigned.

Qualifications

• Ability to regularly lift up to 50 pounds.
• Forklift experience preferred or willingness to become certified.
• Mechanical aptitude and willingness to learn multiple machines and processes.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Experience in print production, bindery, mailing operations, or a related field is preferred.
• Positive attitude, flexibility, and a strong commitment to customer service.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.