Summary:

The Toot’n Totum Store Manager is responsible for leading all aspects of daily store operations, ensuring consistently exceptional Guest experiences. This position plays a critical leadership role in hiring, training, and developing a high-performing team, maintaining operational efficiency, and ensuring compliance with safety, financial, and regulatory standards. The Store Manager oversees merchandising, inventory control, cash handling, and scheduling, and serves each Guest in a polite, courteous and professional manner.

Supervisory Responsibilities:

• Recruit, interview, hire & train new team members.
• Oversee the daily workflow & operations of the store.
• Provide constructive & timely performance reviews.
• Provide continuous leadership and coaching to all team members, routinely shaping positive & constructive feedback to ensure the team is set up for success.
• Handle discipline and terminations of team members in accordance with company policy.

Essential Duties & Responsibilities:

·       Participate in and support in-store promotions and marketing activities.

·       Respond in a timely manner to District Manager, leadership, and Guests.

·       Oversee and perform basic merchandising to include stocking, fronting and facing merchandise on shelves and in coolers, stocking beverage bar areas, bagging ice, brewing coffee and tea at assigned intervals, stocking lottery supplies and tobacco/vape products.

·       Check-in vendors and receive fuel deliveries.

·       Oversee inventory management, including receiving deliveries, checking for accuracy, and organizing merchandise.

·       Report maintenance issues, Guest incidents, and team member injuries timely and appropriately.

·       Support high levels of Guest satisfaction by addressing Guest concerns and resolving complaints effectively.

·       Investigate and resolve issues that pertain to assigned store while keeping District Manager informed.

·       Create and manage team member work schedules to ensure optimal staffing levels in alignment with business needs.

·       Review and approve time-off requests, balancing team member needs with operational requirements.

·       Address scheduling conflicts and coordinate coverage for shifts due to absences, callouts, or other unforeseen circumstances to maintain uninterrupted store operations.

·       Ensure the store is secure and follow all health, safety, and environmental regulations.

·       Control inventory and protect Company assets according to policies; follow proper policies on all age-restricted merchandise.

·       Oversee proper cash handling procedures, including cash register operations, deposits, daily sales reporting, and maintaining accurate financial records.

·       Administer and oversee legal and regulatory compliance regarding gasoline sales and deliveries, sale of age restricted products, lottery sales, and money orders.

·       Lead, train, coach, and discipline all members of team; document performance issues and complete required performance evaluations.

• Support and facilitate organizational changes, continuous improvement, and communication.
• Embody personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, have courageous conversations with others when needed, and take personal accountabilities for all responsibilities.
• Demonstrate and embody the following company values throughout the course of employment: 1) Guest Ready, 2) Honor & Value, 3) Quick, Clean & Convenient, 4) Ownership, 5) Team-Focused.
• Possess a service mindset; strive to achieve experiences worth repeating.
• Participate in and follow all Toot’n Totum policies, guidelines and procedures (Safety, Anti-Harassment, Ethics, etc.).
• Perform other duties as assigned.

Required Skills & Abilities:

·       Effective critical thinking and creative problem-solving skills; strong business acumen and curiosity.

·       Excellent written and verbal communication skills with the ability to give instructions, provide timely feedback, and explain policies or procedures.

·       Excellent conflict resolution skills; strong self-concept and ability to make decisions.

·       Excellent organizational and time management skills; keen attention to detail.

·       Requires rapid and thorough decision making and creative problem-solving skills, good judgment, as well as the ability to accept personal accountability for areas of responsibility.

• Acts with integrity and professionalism.
• Experience with MS Office Suite with intermediate knowledge of MS Excel desired.
• Experience managing others required.
• Travel is required on occasion. Irregular hours and weekends will be required according to the needs of the business. Must be willing to work a variety of shifts to include days, evenings, midnights, weekends and holidays as required.
• Must be available 24 hours 7 days per week as needed.
• Must be comfortable working alone at times.
• Must be willing to complete and maintain tobacco certification, TABC certification (every two years), and Food Manager certification (every five years).
• Must have valid driver’s license, clean motor vehicle record, and personal auto insurance.

Education & Experience:

·       High School Diploma or equivalent.

·       2 or more years of prior retail management experience required.

·       1 year of Assistant Manager or Leader in Training (LIT) experience within Toot’n Totum, preferred.

Physical Requirements:

·       Ability to stand, walk, sit, talk/hear, push/pull, climb, bend/stoop, crouch/kneel/crawl, taste/smell, balance, twist/reach, carry, grasp with hands, squat, drive and use keyboard. 

·       Lifting Requirements: Lift/pull up to 50 lbs. daily.

·       Hearing Requirements: Ability to hear alarms, communication equipment, verbal instructions and machinery.

·       Cognitive Requirements: Basic reading, writing and math skills. Basic speech skills; must be able to speak, read, write & understand the English language, clerical tasks, memorization, analytical skills, function under stress & make independent decisions. 

·       Vision Requirements: General vision requirements in addition to close vision (<20 inches), Distance Vision (>20 feet), color vision and peripheral vision.

·       Noise Levels: Normal (<85dB) noise levels.

·       Repetitive Motion(s): Regularly & repetitively use both feet and both hands.

·       Environmental Factors: General working conditions include wet/humid/steam conditions not created by weather, slippery floors, hot grease, working with mechanical parts and machinery including machinery that contains moving parts, toxic/caustic chemicals, concentrated soaps & cleaning solutions, outdoor weather conditions, extreme heat/cold, confined areas, pressurized equipment, Oxygen/Acetylene, Cylinders, CO2 Cylinders, electrical equipment, vibration, possible flying debris, flashing/strobing lighting and work around vehicles in motion.