Job Details: Job Location: Cotton Court - Lubbock, TX, Position Type: Full Time, Salary Range: Undisclosed, ROLE DESCRIPTION  Position: Night Auditor     WE NEED BIG STARS LIKE YOU!!!  Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Cotton Court is a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...      Status: Non-Exempt  Reports to: Front Office Manager    JOB SUMMARY    The Night Auditor is responsible for balancing the day’s transactions and ensuring the accuracy of financial records. This role supports the team by providing exceptional customer service during the overnight shift, contributing to the overall operations of the hotel    ESSENTIAL DUTIES & FUNCTIONS    Operational Responsibilities  Greeting guests at the door of vehicles and welcoming the guest to property  Park and retrieve guest vehicles promptly and safely  Maintain the cleanliness and organization of the front desk area  Handle reservations, cancellations, and guest inquires during the night shift  Assist with luggage and provide directions or information as needed  Guest Services  Greet guests warmly and provide excellent customer service. Following 18 core standards and Valencia’s 5 star ingredients  Respond to guest inquiries and resolve any issues or complaints  Ensure guest satisfaction by accommodating special requests  Team Support and Training  Assist in training new night auditors as needed.  Support team performance by collaborating with colleagues.  Communication and Reporting  Communicate effectively with the Front Office Manager and other departments.  Report any incidents, accidents or safety concerns immediately        Safety & Compliance  Follow all hotel policies and procedures.  Adhere to safety standards and maintain a safe working environment.  Qualifications: ESSENTIAL SKILLS AND QUALIFICATIONS   Strong verbal and written communication skills  Effective time management and problem-solving skills  Ability to work well with a team and demonstrate attention to detail  Excellent organizational skills and interpersonal abilities  Previous experience in a night audit or accounting role preferred  Certification of TABC & Texas Food Handlers required    Physical Requirements  Standing/Walking: Frequent, including standing for long periods of time  Lifting/Carrying: Up to 50 lbs., such as supplies and luggage  Other Physical Requirements: handling, grasping, and crouching as needed    Working Environment  Interior: Front desk area and lobby   BASICS   Maintain cleanliness and organization in all work areas  Display courteous behavior with guests and team members  Report any unsafe conditions immediately  Ensure hotel equipment is in proper working condition  Attend require meetings  Follow company policies and procedures  Perform any additional duties as assigned by the supervisor      CANDIDATE PROFILE  Education and Experience  High school diploma or equivalent required  Previous experience in a night audit role or accounting role is preferred.