Casino Surveillance Officer monitors casino operations using cameras and surveillance systems to ensure a safe, fair, and lawful environment. They identify suspicious activity, preventing fraud or theft, and ensuring compliance with gaming regulations.

Responsibilities

HOW YOU WILL CREATE THE EXTRAORDINARY

• Operates a closed-circuit television (CCTV) system to monitor casino activities and prepare reports and logs. 
• Operates software to save and preserve video coverage. 
• Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. 
• Make recommendations and enforce state and federal regulations. Will communicate with security and other departments using phones and radios. 
• Will follow policies to ensure safety and asset protection. Has knowledge of all slot/game’s procedures and Title 31. 
• Maintains all logs and ensures accuracy of log entries. 
• Maintains confidentiality of all Hotel/Casino information. 
• Reports all incidents observed on shift to the Leadership. 
• Comply with company regulations, policies, and procedures.  
• Act as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same. 
• Performs all other related and compatible duties as assigned. 

Qualifications

WHAT YOU WILL NEED

• High school diploma, GED, or comparable experience preferred. 
• Prior experience in a security, casino or surveillance-related field is preferred. 
• Must be able to sit or stand for long hours observing numerable CCTV screens.  
• Must be able to work and maneuver in close quarters.  
• Must be able to respond calmly in crisis and stressful situations.  
• Must be able to see and, also, remember the specific details of incidents and persons. Ability to compose clear, accurate, and concise reports.    
• Must be able to operate the following equipment: Monitors, switches, computers, controllers, and cameras.  
• Must be able to give court testimony when necessary and write detailed reports.  
• Must be able to read, write, speak and understand English.  
• Ability to maintain extremely confidential information.  
• Observe gaming tables and slot machines to ensure fair play and accurate payout
• Review video footage to resolve disputes or investigate incidents
• Coordinate with casino security staff and management when issues arise
• Ensure compliance with gaming laws, internal policies, and procedures
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors. 
• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. 
• Must be 19 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays