Loan Processing Representative
Holyoke, MA, US, Massachusetts
Regular Full time | USD 52000.00 - 62000.00 YEAR

Position Summary: 

Responsible for Onboarding new loan applications, received through the Bank's various channels, while providing a quality level of service to internal and external customers, and demonstrating the ability to comply with regulatory and Bank standards.

Essential Duties and Responsibilities

  • Responsible for onboarding new loan files. Confirms accuracy of loan data and completes an analysis of the loan file to determine if additional documentation is required.
  • Reviews new loan files for completeness, accuracy, and qualification
  • Works directly with prospective borrowers and advises them of product requirements, pricing,

policies, and guidelines

  • Manages their pipeline and serves as the primary contact for all parties and third-party

stakeholders throughout the process with ongoing communication.

  • Responsible for effectively communicating with loan origination, underwriting staff and external

stakeholders (vendors, attorneys, borrowers, etc.) as needed.

  • Enhanced attention to detail with communication and analytical skills necessary to complete

accurate initial disclosures

  • Maintains up to date knowledge of FHLMC and conventional loan rules. In addition to federal and

state regulations.

  • Orders all applicable documentation for files (including but not limited to appraisals, verifications,
  • tax transcripts, etc.)
  • Responsible for adhering to established procedures and making recommendations for updates on

an ongoing basis and assisting with procedure updates and maintenance.

  • Reviews HMDA and Mavent reports for accuracy and makes changes as needed.
  • Responsible for scheduling closings and preparing closing packages for consumer loans.
  • Verifies, all conditions are met and loans meet all regulatory guidelines prior to closing.
  • Completes all yearly compliance training and testing and complies with bank, federal, and state regulations. Complies with Bank Policies and Procedures. Adheres to departmental and bank-wide CARE standards.  
  • Other duties may be assigned

Does this job have supervisory responsibility?

NO


Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education and/or Experience:

Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

Skills needed:

  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills
  • Discretion and dedication to protecting the financial privacy of clients, business partners, and employer

Certifications, Licenses and/or registrations:

This position requires National Mortgage Licensing System (NMLS) registration; and ability to obtain said license after a period to be determined by decisionmaker. Must be able to successfully complete the registration process, which includes, but is not limited to, undergoing a criminal background and credit check and must remain in compliance with the NMLS license regulations and rules.

Computer Skills: Microsoft Office - Word and Excel

Other Skills and Knowledge:

Work Environment and Physical Demands:  

Activity

Light

Moderate

Heavy

N/A

Sitting



X


Crawling and/or Kneeling

X




Standing

X




Crouching, Squatting

X




Walking

X




Stooping, Bending

X




Lifting (Up to 20 lbs)

X




Lifting (Up to 40 lbs)




X

Lifting (Up to 50 lbs)




X

Reaching above shoulder height

X




Carrying

X




Grasping and/or turning

X




Driving

X




Pulling and/or pushing

X




Keyboarding



X


Traveling (Auto, Train, Plane)

X