Job Details: Job Location: Snowmass Club - Snowmass Village, CO, Position Type: Full Time, Salary Range: $23.00 - $26.00Hourly, 📍 Location: Snowmass Club | Snowmass Village, CO 👥 Reports To: Bell Supervisor and Residences Director 📌 Supervises: Bell Persons 📋 Classification: Non-Exempt Are you a natural leader who is passionate about hospitality and creating exceptional experiences for members and guests? Do you enjoy leading a team, staying organized, and ensuring that every detail of the guest experience is handled with care? Snowmass Club is looking for a Bell Lead who brings strong leadership, excellent communication skills, attention to detail, and a commitment to delivering outstanding hospitality. 🌟 What Guides Us OUR MISSION – Inspire lasting memories and meaningful connections with all the comforts of home OUR VISION – To be the Club of choice for work & play OUR VALUES – Y.E.S. ✅ You Elevate Service – Excellence lives in the details 🤝 We Are One Team – Support each other and win together 🎭 Be A Host – Anticipate needs and create belonging 🌍 Embrace the Adventure – Stay curious and keep improving ✨ What You’ll Do 🤝 Guest Service & Hospitality • Greet arriving guests and warmly welcome them to the Club • Assist guests as they arrive from vehicles, open entrance doors, and direct them to the Reception Desk • Unload and transport guest luggage, skis, and personal belongings; tag luggage as necessary • Meet routine member and guest needs, including shuttle services and luggage transportation • Communicate efficiently and professionally with owners, guests, and members • Work closely with the Front Desk, Concierge, Housekeeping, and other departments to provide seamless guest service • Provide light concierge services, including answering questions about the area, providing directions, and recommending restaurants and local activities • Provide information regarding Club services, hours of operation, daily functions, locations, and events • Maintain a groomed and professional appearance in compliance with Club standards 👥 Team Leadership & Supervision • Oversee all Bell Persons during scheduled Bell Lead shifts • Hold Bell team members accountable for completing assigned responsibilities and maintaining service standards • Follow up on missed tasks and ensure items are completed appropriately • Direct and coach team members in the moment to maintain service and operational standards • Communicate progressive discipline concerns to the Guest Services Manager, Residences Director, and Human Resources • Ensure Bell team members are knowledgeable about department policies, procedures, events, and property information • Maintain awareness of the Who, What, When, Where, and Why of department and property activities • Ensure completion and accountability of required Bell team materials, including Bell Tracking Cards, door stoppers, in-house listings, weekly event lists, and earpieces • Supervise valet parking and maintain the smooth flow of traffic throughout the parking circle and entrance drive • Prevent unauthorized parking in the parking circle and entrance areas 🚐 Transportation & Vehicle Operations • Oversee the transportation schedule and driver allocation • Provide transportation to and from Aspen Airport while following all applicable laws and regulations • Ensure all vehicles meet required safety and maintenance standards • Monitor vehicle cleanliness and ensure vehicles are washed, vacuumed, and properly maintained • Communicate vehicle issues or accidents to management promptly • Organize and coordinate owner bin delivery and removal • Communicate with the Front Desk regarding room availability before Bell team members depart for airport transportation 🏨 Property & Bell Operations • Maintain all areas of responsibility within the Bell Department, including: Ski Room Owner Storage Bike Rooms Back Office Storage Package Closet Loading Dock Vehicle Shuttles • Ensure all assigned areas remain clean, organized, and properly maintained • Polish stainless-steel bell carts and clean entrance windows as needed • Complete daily checklists provided by the Guest Services Manager • Turn lighting on and off and start music at the appropriate times according to Standard Operating Procedures (SOPs) • Conduct consistent walk-throughs of all areas of the property • Pick up trash and debris, clean and arrange furniture, and empty trash cans as needed • Ensure walkways remain clear of ice, snow, leaves, trash, and other hazards • Follow and maintain current Bell Team Operations Standards 📈 Creating Efficiencies • Continuously identify opportunities to improve Bell Department operations and workflow • Remain open to new and more efficient ways of completing departmental processes • Train team members on updated policies and procedures and hold them accountable for following them • Maintain high standards of organization, cleanliness, and efficiency throughout all Bell Department areas 📞 Communication & Information • Communicate department policies, procedures, and operational updates effectively with all Bell team members • Communicate day-to-day happenings through the end-of-shift email • Keep the radio/Bell phone on at all times and respond promptly to calls • Ensure Bell team members remain knowledgeable about: Arrival and departure statistics In-house guest lists Luggage and task-tracking sheets Club events and hours of operation Food & Beverage specials and music schedules Local events and activities • Provide managers with relevant information regarding vehicle issues, accidents, guest concerns, and employee challenges • Communicate important information to the Front Desk and other departments as needed 📋 Inventories & Records • Ensure all required supplies are ordered and maintained with appropriate backstock • Maintain organization of departmental supplies • Maintain accurate Key Watcher records • Ensure luggage and task-tracking sheets are completed and filed daily • Ensure required Bell team information and records are maintained accurately 🛡️ Safety & Emergency Response • Follow all applicable safety procedures, laws, and regulations • Maintain awareness of potential safety concerns throughout the property • Ensure walkways and guest areas remain free of hazards • Demonstrate knowledge of and ability to perform required roles during emergency situations • Ensure Bell team members follow established safety and operational procedures 🛎️ Front Desk & Member Support • Assist the Front Desk with phones and guests as needed • Transfer phone calls and communicate important information to the Front Desk • Assist with guest check-ins as needed • Program key cards and assist with credit card collection when required • Provide information to members and guests regarding room features and transportation • Run errands and assist members and guests with appropriate requests • Support other departments and team members as needed Qualifications: 🎓 Qualifications 💼 Education and/or Experience • High School diploma or GED equivalent required • Two years of banquet experience preferred • One year of supervisory experience preferred 🚗 Licenses and Special Requirements • Valid driver’s license with a clean driving record required • Snow driving experience preferred 💪 Physical Requirements & Work Environment • Ability to exert maximum muscle force to lift, push, pull, or carry objects • Ability to coordinate the movement of arms, legs, and torso when the whole body is in motion • Ability to occasionally stoop, crouch, bend, stretch, twist, and reach with the body, arms, and/or legs • Ability to use abdominal and lower back muscles to support the body repeatedly or continuously without experiencing undue fatigue • Ability to exert oneself physically for extended periods of time without becoming winded or out of breath • Ability to lift up to 80 pounds • Ability to stand and walk continuously throughout the workday • Ability to handle, talk, hear, and see at near and far distances on a constant basis • Ability to work approximately 50% indoors and 50% outdoors during both summer and winter seasons • Ability to occasionally work in wet, humid, and other adverse weather conditions 🎁 Why You’ll Love It Here Full-Time Benefits Include Health, Dental, Vision, Life Insurance, Paid Time Off, and Sick Pay All Employees Enjoy Potential Housing 401(k) 60% Discount on RFTA Bus Passes Restaurant Discounts Retail Discounts Free On-Site Parking Employee Meal, Golf, Tennis, and Gym Usage Employee Wellness Programs 📌 Additional Information This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Additional duties may be assigned as needed.