USR Team Franchise of Pet SuppliesView All Jobs
Assistant Store Team Leader - Pet Supplies Plus
To Be Determined, Wyoming
FULL_TIME |

Assistant Store Team Leader

Exemption Status: Non-Exempt
 
 

Job Summary

An Assistant Store Team Leader (ASTL) is primarily responsible for creating a healthy and positive environment in the store for all members of the Team and Neighbors, as well as optimizing store performance. This must be achieved through daily commitment to and upholding the values of “The Talk”. The ASTL will be a champion for advancing operational “Best Practices” with a sharp focus on the store and store team deficiencies and opportunities. The ASTL must equally recognize and celebrate successes of the team on a daily basis.
 

Reports To

This position reports primarily to the Store Team Leader. The Assistant Store Team Leader will be evaluated by the Market Team Leader and/or Director of Store Operations.
 

Essential Duties and Responsibilities

  1. Ensure each Neighbor receives outstanding Service by enthusiastically acknowledging and appreciating our Neighbors through greeting, assisting, thanking and assuming the carry out every visit.
  2. Support Store Team Leader in Employee Hiring, Evaluations and Training, and Corrective Actions:
    • Perform hiring, onboarding functions, execute employee corrective actions.
    • Coach, evaluate and develop all employees through the Company’s education and
operational training, while utilizing the Daily Checklist in conjunction with the
Operational Checklist, which embodies USR’s “Best Practices”.
  • Execute daily communication with the team through group huddles, one-on-ones and other proper channels.
  1. Assist the Store Team Leader in managing and achieving Company goals for:
    • Retail Sales
    • Service Sales
    • Private and Preferred Brand Sales
    • Store Labor Costs and Proper Scheduling
    • Adequate Staffing Levels (including Service Department)
    • Inventory Levels and Accuracy
    • Store Purchases and Maintenance Expenses
    • Average Items per transaction
    • Neighbor Satisfaction
    • Carryout Metric
    • Email Capture Percentage
    • Neighbor Ready Review Scores
    • Shrink
    • Team Development
  2. Maintain awareness of all product knowledge information, merchandise promotions, and advertisements.
 
  1. Assist the Store Team Leader in ensuring appropriate merchandise stock levels, merchandise presentations, signage, and assortment in all departments; ensure sales floor is adequately stocked.
  2. Ensure compliance with all policies and procedures through regular store management and staff meetings and store walk-through.
  3. Assist the team in completion of tasks.
  4. Evaluate and promptly respond to performance issues.
  5. Complete educational requirements and operational training as assigned.
  6. Any other responsibilities assigned by the Store Team Leader, Market Team Leader or Director of Store Operations.
 

Education and Experience

This position requires strong retail supervisory experience within the retail industry and/or strong successful experience as Assistant Store Team Leader.
 

Required Skill/Abilities

  1. Ability to move or handle merchandise throughout the store weighing up to 50 pounds.
  2. Ability to stand for long periods.
  3. Ability to climb ladders.
  4. Ability to bend and kneel, as needed, to stock shelves.
  5. Ability to safely operate all store equipment necessary to run the store.
  6. Ability to process information through computer systems and POS register systems.
  7. Ability to positively communicate with Team Members and Neighbors.
  8. Ability to read, count, and write to accurately complete all documentation.
  9. Ability to freely access all areas of the store including selling floor, stock room, and register area.
  10. Ability to work any shifts required by the business, including nights, weekends and without a set schedule.
 

Work Schedule

This is a full-time hourly position with a required work week minimum of 40 hours.

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