Job purpose

The Lead Technician is responsible for coordinating daily operations, leading and supporting a team of technicians, and ensuring work is completed safely, efficiently, and to quality standards. This position combines operational leadership, production scheduling, workflow prioritization, bottleneck identification and resolution, process improvement, and complex problem-solving. Successful candidates will possess a strong technical aptitude and the ability to quickly learn complex mechanical and electrical systems. The ideal candidate is highly organized, computer proficient, and comfortable managing schedules, spreadsheets, production metrics, and large datasets while coordinating repair activities and serving as a mentor and technical resource for technicians. Strong leadership, communication, and decision-making skills are essential to ensuring repair operations remain on schedule and resources are utilized effectively.

Duties and responsibilities

• Lead and support a team of technicians, providing guidance, direction, and accountability for daily tasks. 
• Coordinate technician schedules and prioritize work assignments to ensure project deadlines and operational goals are met. 
• Monitor workflow, manpower utilization, and resource allocation to maximize efficiency.
• Maintain and manage project tracking tools, spreadsheets, schedules, and status reports.
• Communicate priorities and updates between management and technicians. 
• Assist with training, mentoring, and developing team members. 
• Support troubleshooting and problem-solving efforts for technical issues as needed. 
• Ensure work is completed safely, accurately, and in accordance with company quality standards. 
• Identify opportunities for process improvements and increased operational efficiency.
• Provide hands-on technical support when necessary, including mechanical assembly, troubleshooting, and repair activities.

Qualifications

• Education: High school diploma or equivalent is required. 

• Previous experience in a lead technician, supervisor, team lead, or similar leadership role. 
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously. 
• Proficiency with Microsoft Office Suite, particularly Excel, for scheduling, tracking, reporting, and prioritization. 
• Experience managing schedules, workloads, and personnel in a fast-paced environment. 
• Strong communication and interpersonal skills with the ability to effectively lead and motivate a team. 
• Ability to make decisions, solve problems, and adapt to changing priorities. 
• Mechanical aptitude and technical troubleshooting skills. 
• Experience working in manufacturing, vehicle integration, maintenance, or a related technical environment preferred.

Working conditions

Working conditions feature noisy environments with various tools and equipment, requiring adherence to safety protocols. Physical demands such as lifting heavy objects and performing repetitive tasks are common, necessitating attention to ergonomics and personal well-being. Specific physical requirements include: regularly lifting and/or moving up to 50 lbs., with occasional lifting up to 75 lbs. with assistance; frequent standing, walking, bending, kneeling, and reaching; use of hands and fingers to handle or feel tools and components; and occasional work in confined spaces or at heights. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Equal employment opportunity

IDV USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. This job description does not constitute a contract of employment, and employment with IDV USA is at-will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, consistent with applicable law