Position Summary

The Account Executive Assistant is responsible for coordinating, tracking, and managing daily 
shipment activities to ensure accurate, on-time, and cost-effective transportation services. This role 
supports communication between customers, carriers, warehouse teams, and internal departments to 
maintain clear expectations, resolve issues, and keep freight moving smoothly.

Key Responsibilities
• Coordinate pickup and delivery scheduling with carriers, customers, and warehouse teams.
• Negotiate transportation rates with carriers to secure cost-effective and reliable service.
• Create and manage load dispatches, BOLs, rate confirmations, and shipment documentation.
• Track freight in-transit and proactively communicate status updates and exceptions.
• Identify delays, accessorials, service failures, or quality issues and work quickly to resolve them.
• Maintain accurate data in TMS platform: notes, carrier assignment, location tracking, and delivery 
confirmations.
• Monitor carrier performance and escalate recurring issues.
• Communicate clearly and professionally with all parties involved in each shipment.
• Support claims documentation when damaged or lost freight occurs (PODs, photos, statements, 
timelines).
• Ensure compliance with safety, regulatory, and carrier requirements.
• Support end-of-day reporting, KPI updates, and process improvement initiatives.

Required Qualifications
• High School Diploma or GED required.
• Strong communication and negotiation skills.
• Proficiency with Microsoft Office applications.
• Ability to multitask, prioritize, and manage time in a fast-paced environment.
• High attention to detail and accuracy in documentation.
• Calm, proactive problem-solver who can handle time-sensitive issues.

Preferred Qualifications
• 1–3 years of experience in logistics, freight brokerage, trucking, warehousing, distribution, or related 
field.
• Experience with LTL, FTL, drayage, intermodal, or cross-dock operations.
• Knowledge of freight classifications, accessorials, and transportation regulations.
• Experience working in a 3PL or freight brokerage environment