Leverage your customer service experience and problem-solving skills to make a difference. As a member-owned, community-focused credit union, we are committed to our vision of creating financial solutions that make lives better. We are looking for a Call Center Consultant I to join our team and help deliver excellent service that our members count on.

As a Call Center Consultant I, you will serve as a trusted resource for members, answering inquiries by phone, researching and resolving account-related questions, and identifying solutions that support their financial goals. You’ll assist with consumer loan applications, educate members about products and services that best meet their needs and create positive member experiences through every interaction. The ideal candidate brings a service-oriented mindset with strong active listening skills, a passion for helping others and ability to build relationships while providing accurate and timely solutions.

What you will need to be successful:

• At least one year of customer service experience required with prior call center and/or financial institution experience preferred
• High school diploma or GED equivalent required
• Excellent verbal and written communication skills with exceptional phone etiquette
• Bilingual in English and Spanish highly preferred. Candidates who demonstrate proficiency in Spanish are eligible for a language pay differential
• Strong interpersonal and customer service skills with the ability to solve problems and resolve conflict with diplomacy, professionalism and tact
• Ability to manage time effectively while multitasking and navigating multiple systems simultaneously
• Attention to detail and sound judgement based on policies, procedures, and guidelines
• Proficiency with computer systems and Microsoft Office applications

Ways we'll appreciate you: 

• A collaborative and positive workplace culture and a supportive team
• Initial and on-going training with promotion and career advancement opportunities
• Competitive wages, incentive bonuses, paid holidays and paid time off
• 401k Plan with a generous credit union match!
• 100% credit-union-paid employee coverage for medical, vision, dental, life and disability insurance; dependent coverage also available
• Tax-saving Flexible Spending and Health Savings Plans
• Premier membership perks, loan discounts, company clothing, wellness and recognition programs, and more!

Since it began in 1954, Oregon State Credit Union has been a member-owned, not-for-profit financial services institution. We exist for the benefit of our member-owners, and not to profit from them. That's what makes us different from banks and how we're able to create financial solutions that make lives better. The service and care you'll provide for our members is at the very heart of our business and critical to both our members' and the credit union’s financial success.

Work type: Full-time, Hyrbid and Non-Exempt
Schedule: Must be available for work Mon-Fri between the hours of 8 am and 6:15 pm
Compensation: $21-23/hr DOE + bonus and incentives. Language pay differential available for candidates proficient in Spanish

Oregon State Credit Union is an equal opportunity employer, including veterans and individuals with disabilities.

The information above provides the general nature of work performed in this position and outlines primary qualifications. The successful candidate must be able to demonstrate that they have the legal right to work in the US and pass a background screening to the satisfaction of Oregon State Credit Union.