We are seeking a friendly, organized, and patient-focused New Patient Coordinator to join our team. This position is responsible for creating a welcoming experience for new patients and helping them smoothly navigate the scheduling, registration, and onboarding process.
Responsibilities
- Respond to new patient inquiries by phone, email, and other communication channels
- Schedule and coordinate new patient appointments
- Collect and verify patient demographic and insurance information
- Explain office procedures, appointment expectations, and required paperwork
- Coordinate referrals, records, and other documentation as needed
- Communicate with patients regarding appointments and follow-ups
- Maintain accurate and confidential patient records
- Work closely with clinical and administrative staff to ensure a smooth patient experience
- Provide excellent customer service and address patient questions professionally
Qualifications
- Previous experience in a medical, healthcare, or customer service setting preferred
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Comfortable working with computers and scheduling/EHR systems (ECW)
- Ability to handle confidential information professionally
- Reliable, detail-oriented, and able to multitask in a fast-paced environment
- Must have 1 year experiance
- Insurance verification experiance required