THE COMPANY

Friedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states. While our legal expertise sets us apart, it's our mindset that drives us forward. We bring a fresh, fast-paced energy that drives our momentum and shapes how we approach every challenge.

We are a company that chooses to dig deeper, solving problems at the root instead of settling for surface fixes. Here, there are no passengers because every individual adds value, owns outcomes, and moves the firm forward. With an underdog mentality, we embrace constant elevation, always sharpening, always climbing, and never coasting. When challenges come, we row together and lean in as one team to get the job done, no matter what.

THE POSITION

We are seeking an IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding/offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment.

RESPONSIBILITIES

• Respond to and resolve helpdesk tickets covering hardware, software, network connectivity, and account access issues
• Provide day-to-day end-user support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Support and troubleshoot Azure Virtual Desktop (AVD) sessions for remote and hybrid users
• Assist with user and device management in Intune and Entra ID, including onboarding/offboarding and access provisioning
• Perform basic troubleshooting on the firm's Cisco Meraki network (Wi-Fi, switches, connectivity issues) and escalate as needed
• Support RingCentral phone system issues, including handset and softphone setup
• Process tickets and document solutions with the Atlassian Suite. (Jira Service Management, Confluence, etc)
• Assist with basic Exchange (on-prem and Exchange Online) mailbox and account tasks
• Escalate complex issues to senior helpdesk staff or the IT Manager with clear documentation

REQUIREMENTS

• 1-2 years of experience in a helpdesk, desktop support, or IT support role
• Working knowledge of Microsoft 365 applications
• Familiarity with Windows desktop troubleshooting and basic networking concepts
• Strong communication skills and a customer-service mindset when working with end users
• Ability to prioritize and track multiple open tickets
• Comfortable escalating issues and documenting clearly for teammates
• Comfortable supporting macOS as well as Windows (we run a small mixed environment)

PREFERRED

• Experience with Microsoft Intune and/or Entra ID (Azure AD)
• Familiarity with Azure Virtual Desktop (AVD)
• Experience with a ticketing system such as Jira Service Management
• Prior experience in a law firm or other professional services environment
• AZ-900 and AB-900 certifications

COMPENSATION/BENEFITS

We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.

ADA COMPLIANCE

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.

LOCATION

This position is located in our Garden City, NY office.