At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering the St. Luke’s Elmore Hospital. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone).

Shift details: Friday 1530-2100, Flexible covering other shifts; days evenings, weekends, graveyards, and holidays

What you can expect from this role:

• Registration, scheduling, and referral coordination for patients
• Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates
• Use a variety of technologies, tools and resources to support departmental workflows
• Other duties as assigned

Minimum Qualifications for this Role: 

• Education: High School Diploma or Equivalent.

What does Flex mean? 

Flex employees work between 8 to 32 hours per pay period (every two weeks). Hours/schedules are made in advance according to the employees availability and the needs of the department.  The shifts and the hours will vary from week to week. The ideal candidate is available days, nights, weekends, and holidays. 

Details for the Flex schedule:

• You have to be available to train full time for the first 4 to 6 weeks.  After that your schedule can vary from 8 to 40  hours per week.
• Employees are given their schedules at least one pay period in advance.  This is not an "on call" scenario. 
•  Flex positions are not benefits eligible

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.