At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.
What You Can Expect:
The Room Services Specialist, under general supervision, receives and processes patients food orders throughout the system.
- Based on protocols, will answer phones and input food orders for patients throughout the hospital system.
- Responsible for accuracy of patient's food order, in accordance with any prescribed diet limitations and/or allergens. Makes knowledgeable, informed and articulate recommendations and suggestions regarding all menu items.
- Handles moderately complex issues using knowledge of procedures and policies. Refers more complex issues to higher-level staff.
- Adheres health and safety requirements in order to meet regulatory and company standards.
- Calculates and prepare enteral feeding and infant formulas in accordance with physician's orders.
- Prepares necessary records and reports.
- Serves as the first point of contact, with patients for food services.
- May lead and mentor others acting as first point of escalation. May participate in interview, training and onboarding process as needed. Participate in performance improvement initiatives as needed.
- Perform other duties and responsibilities as assigned.
Qualifications:
- Experience: 2 years relevant experience