Job Responsibilities 

• Provides direct supervision of clerical staff serving in various roles, ensuring efficient and timely turnaround at patient check-in, scheduling and check-out stations.

 • Maintains payroll oversight for clerical staff, including approval of time off, staffing and scheduling.

 • Maintains clinic cash controls on day-to-day basis.

 • Works with BOC to update provider schedules and make necessary changes. 

• Fills in, when necessary, for the purpose of business continuity. 

• Educates and trains all clerical staff members as to best practices, EMR/Cadence updates and organizational policies.

 • Manages inventory of office supplies, including ordering and inventory maintenance.

 • Maintains confidentiality and expectation of confidentiality among the clerical staff. 

• Works closely with providers, providing updates when necessary. 

• Communicates effectively with all providers, staff members and administrators, in order to provide a high level of care.

 • Works closely with billing and coding services in order to promote efficient revenue cycle services. 

• Supports clinic operations leader and clinic administration in ongoing initiatives as needed.

Experience

Minimum Required Preferred/Desired 5 years clerical experience in medical office

 Education

 Minimum Required Preferred/Desired High School diploma or equivalent 

Training Description

 Minimum Required Preferred/Desired Familiarity with medical coding and medical office operations 

Special Skills Description

 Minimum Required Preferred/Desired Licensure Description Minimum Required Preferred/Desired Eligibility to sit for AAPC/CPC examination