- Own and deliver the service sales strategy for the assigned region, with direct accountability for achieving service targets, service renewals, and new service opportunities.
- Partner with sales reps within the region to proactively identify, qualify, and pursue new service opportunities within existing and prospective accounts.
- Develop and manage a robust service sales pipeline within region, including prospecting activities, opportunity tracking, forecasting, and conversion plans.
- Conduct customer visits, discovery meetings, and business reviews to identify service needs, uncover expansion opportunities, and position Rainin service solutions.
- Lead the development, presentation, negotiation, and closing of service proposals.
- Expand service penetration within existing accounts by identifying locations, departments, and customer needs.
- Develop new customer relationships and explore untapped markets, accounts, and applications to generate incremental service revenue.
- Partner with account managers and sales leadership to establish account-specific service plans and ensure service opportunities are actively pursued.
- Maintain accurate and timely sales activity, opportunity, and forecast information within the CRM system.
- Monitor renewal activity and take ownership of renewal opportunities, proactively engaging customers to protect and grow recurring service revenue.
- Collaborate with Service Operations to validate scope, pricing, resource requirements, delivery expectations, and customer commitments.
- Identify and address obstacles that may prevent an opportunity from closing, escalating issues and coordinating internal resources as needed.
- Build trusted relationships with customers and key decision-makers by understanding their operational requirements, compliance obligations, and technical service needs.
- Provide service sales training, coaching, and opportunity support to regional sales teams while maintaining direct ownership of service opportunities.
- Track and report on regional service performance, pipeline health, new business development, renewal activity, and forecast accuracy.
- Travel to customer sites throughout the region as needed, up to 30%.
- Bachelor’s degree in Life Sciences, Business, Engineering, or a related discipline preferred.
- At least 2 years of experience in Life Sciences sales, service sales, technical sales, or a related customer-facing role.
- Demonstrated ability to prospect, develop, negotiate, and close new business opportunities.
- Proven experience managing a sales pipeline and consistently achieving or exceeding revenue targets.
- Strong consultative selling, customer discovery, presentation, negotiation, and closing skills.
- Ability to independently identify opportunities, create action plans, and take ownership of results.
- Ability to influence customers, sales teams, and internal stakeholders without direct authority.
- Strong quantitative, analytical, forecasting, and business-planning skills.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to understand and communicate technical service solutions to both technical and business audiences.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, educational matching gift program, perks and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in precision instrumentation
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards across Mettler Toledo
- Global recognition for the quality of our products and services
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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Legal Entity