- Provide primary phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
- Document and communicate quality issues to the appropriate teams, and facilitate resolutions for our customers.
- Perform, document, and report on laboratory experiments in support of end-users, sales personnel, and marketing.
- Properly interact with SAP software and accurately record necessary contact, product, and sales information.
- Assist with development of marketing and technical materials.
- Assist in managing the laboratory inventory and in maintaining an organized and safe laboratory.
- Assist with product and application demonstrations and training to customers, sales, service, and other lab colleagues.
- Other duties may be assigned.
- Bachelor's degree in Physical Sciences, Chemistry, Biology, or Engineering from a four-year college or university, or two to three years related experience and/or training; or equivalent combination of education and experience.
- Significant experience with ERP and/or CRM systems; SAP preferred.
- Proficiency with Microsoft Office including Outlook, Excel, Word, and PowerPoint.
- Technical competence and knowledge depending on product line of support; applicable examples include engineering, biology, analytical chemistry, or material science.
- Some products of support strongly benefit with candidates with Laboratory experience with automated lab analytical instruments.
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, employee wellness programs, plus other perks and discounts
- Parental and caregiver leave policies
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- A commitment to extraordinary service on our state-of-the-art equipment
For those who prioritize precision, Mettler Toledo is precisely where you belong.
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