About Everbright Health

Everbright Health (a division of Careforce Inc) is reimagining outpatient care. Backed by a multi-million-dollar seed round from W Health Ventures and incubated by 2070 Health, we’re building a next-gen HoldCo of asset-light MSOs, purpose-built for physician-led specialty practices. Our platform is designed to streamline operations, enhance clinical quality, and accelerate growth. We’re starting with Interventional Psychiatry - bringing modern infrastructure, operational excellence, and scalable support.

Position Summary

This is a role based in Bronx, NY,10463

The Patient Care Coordinator is responsible for administering Transcranial Magnetic Stimulation (TMS) and Spravato® treatments to patients with depression and other psychiatric disorders under the supervision of a licensed provider. This role ensures safe and accurate delivery of Interventional therapy while providing positive, compassionate, and professional experience for patients throughout their treatment journey.

The Coordinator plays a dual role in providing high-touch patient care and ensuring smooth administrative operations in a behavioral health clinic. This position involves facilitating the full treatment journey for patients receiving Transcranial Magnetic Stimulation (TMS) and intranasal Esketamine (Spravato®), while also managing administrative responsibilities such as scheduling, checking in patients, collecting payments, and maintaining accurate records.

Position Type & Hours

• This is a PRN / per diem position with variable hours based on clinic and patient capacity (primarily driven by TMS treatment volume).

• Shifts will be scheduled on an as-needed basis to cover PTO, training days, and periods of increased patient demand.

• Weekly hours will remain within the PRN threshold as defined by applicable state law.

Opportunity for conversion to full-time: As our TMS and Spravato® services grow, PRN team members will be given first priority for full-time roles as they become available.

Key Responsibilities:

• Administer TMS treatments per physician orders and established protocols.

• Monitor patients during and after treatment for safety and side effects.

• Document treatment sessions in the electronic health record (EHR) system.

• Provide emotional support and reassurance to patients throughout their treatment course.

• Maintain cleanliness and safety of treatment rooms and equipment.

• Report any technical issues, patient concerns, or deviations from protocol to the supervising provider.

• Assist with Administrative tasks, including checking in patients, collecting co-pays, and scheduling appointments.

Clinical Coordination & Patient Support

• Guide patients through the intake, treatment, and follow-up phases for TMS and Esketamine therapy.

• Provide education about treatment processes, expectations, and safety protocols.

• Monitor patients during treatment sessions, assist with pre-/post-treatment assessments, and report concerns to the clinical team.

• Ensure all required clinical documentation is completed and filed accurately.

• Assist with gathering insurance information and verifying coverage for TMS and Spravato®.

• Help ensure pre-authorizations are initiated and followed up on in collaboration with the billing team.

• Report daily patient updates, safety observations, and compliance concerns.

• Support clinic flow by helping coordinate room readiness and daily schedules

Qualifications:

• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• Healthcare, psychology, neuroscience, or certified medical assisting background preferred.

• Proven ability to build trust-based relationships with psychiatrists and community providers, translating those relationships into consistent patient referrals for TMS & Spravato.

• Prior experience in a mental health or medical setting is highly desirable.

• Ability to follow detailed clinical protocols and safety guidelines.

• Excellent interpersonal and communication skills.

• Strong attention to detail and documentation accuracy.

• Basic proficiency with computers and electronic health records.

• Bilingual candidates (English/Spanish) are strongly preferred for this position.

Key Competencies:

• Compassionate and patient-centered approach.

• Ability to remain calm and supportive in stressful situations.

• Dependability and punctuality.

• Professional demeanor and appearance.

• Team-oriented with a willingness to learn.

Job Type: PRN / Per Diem

Benefits:

This is a non-benefits-eligible position. PRN team members are not eligible for health insurance, dental insurance, life insurance, 401(k), 401(k) matching, or paid time off.

Schedule: Variable / as-needed

Work Location: In person