Compensation

• Starting Pay Rate: $21.00-23.44 per hour.

Benefits

Associates are eligible for a wide selection of benefits (dependent upon position) including:

• Medical Insurance
• Health Spending Account (HSA) with company match
• Paid Time Off
• Pre-Tax & Roth 401(k) plan with company match
• Flexible Scheduling & Hybrid Work Opportunity
• Dental and Vision Insurance
• Life and AD&D Insurance
• Tuition reimbursement & company-paid training programs
• FREE AAA membership & travel / product discounts
• Company Paid Short-term & Long-term disability
• Paid Volunteer Time Off 
• Flexible Spending Accounts
• Tuition reimbursement & company-paid training programs

Job Responsibilities

35% Administrative: Consistently meet guidelines and deadlines that are needed for policy maintenance, insurance licensing, and carrier appointments. Support Insurance Leadership with additional administrative tasks as directed.

35% Quality/Audit Administration: Complete audits and quality reviews in an accurate and timely fashion and provide appropriate feedback when needed. Provide monthly summary of trends and opportunities to insurance leadership team.

20% Technical Knowledge: Effectively utilize Insurance and AAA systems, following established policies and guidelines to manage and respond to inquiries and issues. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers’ underwriting guidelines. Participate in training and testing programs as required. Follow required processes and workflow on every interaction. Assist with other projects as assigned.

10% Customer Service: Understand all AAA Insurance offerings and other Club products and services to ensure quality service delivery to members and customers. Effectively resolve member and customer concerns. Demonstrate AAA Core Values in every interaction. Be prepared to urgently assist customers in-person or over the phone based on business need.

Job Specific Requirements

• Responsible to obtain and maintain the required license(s)/certification(s) in an active status

• Working knowledge of computer software and ability to effectively navigate multiple systems.

• Ability to work evenings, weekends, & events as business need requires/at Leadership directive

• Able to display expert-level knowledge of carrier offerings, processes, and requirements

• Must be able to resolve problems and work under pressure to diffuse member concerns.

• Ability to operate independently and display expert-level of proficiency in minimization of errors & problem solving

• Work under pressure during periods of high volume.

• Ability to multitask in various areas of insurance sales and service.

Physical Requirements

• Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
• Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
• Must be able to lift, carry, push, pull a maximum of 30 lbs

This position does not offer visa sponsorship now or in the future.