Job Details: Level: Experienced, Job Location: Hallmark Hendersonville - HENDERSONVILLE, TN, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: None, Job Shift: Day, Job Category: Retail, Primarily responsible for providing exceptional service to customers in their buying experience through customer relations, product knowledge, and providing a positive buying atmosphere.  JOB DUTIES  Sales efficiency through product knowledge, company standards, and customer/company expectations  Keep abreast of incoming inventory, features, accessories, etc. and how they benefit the customer  Know and understand equity and values, and be able to explain depreciation to the customer  Customer relations  Team efforts  Follow up  Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor  Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.   POSITION REQUIREMENTS  High School Diploma or GED  Customer relations experience  Must be able to qualify for a Sales license  Valid driver’s license  Clean MVR – Demo vehicles (including test drives)  Exceptional industry knowledge – makes, models, features, etc.  Professional appearance  Basic computer skills  #IND Qualifications: CHARACTERISTICS  Modesty – customers do not respond well to bravado and arrogance  Conscientiousness  Achievement Orientation  Self-Motivated - Not easily Discouraged  Business acumen – focused on building repeat customers & referrals  Excellent Listener  Accountability      SKILLS & QUALIFICATIONS  Ability to decipher quickly customer needs. Listens more than they speak  No supervisory responsibility  Regular and substantial contact with others Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like. Handles sensitive, complex, and/or confidential information.  Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.  Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied. There is no responsibility for budget, revenues and/or expenditures.  Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor.    PHYSICAL REQUIREMENTS  Work involves some exposure to moderate risk of accident and requires following basic safety precautions.  Position requires occasional or frequent moderate physical activity which includes 40% walking, 45% standing, 5% lifting, and 10% sitting.