Job Details: Job Location: Taylor Street - Elyria, OH, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Day, Essential Functions: Assist Quality personnel with investigations of nonconformances, customer complaints, and production-related quality issues. Coordinate and manage the concession process from initiation through final disposition, ensuring all required documentation and approvals are completed. Review concession requests for completeness, supporting documentation, and required approvals. Track concession approvals, expiration dates, and required follow-up actions, and escalate overdue or expired concessions as appropriate. Coordinate and perform inspections of returned products associated with RMAs. Inspect returned products to determine the nature and extent of reported issues and document inspection findings. Evaluate returned products against applicable specifications, drawings, work instructions, and acceptance criteria. Ensure RMA inspection results are accurately documented and linked to the applicable complaint, NCR, CAPA, or other quality record, when required. Assist with root-cause analysis, investigation, and corrective action activities. Maintain accurate and timely records related to concessions, RMAs, inspections, nonconformances, and product dispositions. Assist with the collection, organization, and presentation of quality data required to support internal audits, customer audits, and regulatory assessments. Provide support during customer complaint investigations, including gathering product, process, inspection, and historical quality information as needed. Utilize the Information Center and applicable company systems to retrieve product, process, quality, and historical information. Ensure strict compliance with established Quality Management System procedures, work instructions, and applicable quality and regulatory requirements. Complies with Good Documentation Practices Adheres to all safety policies and contributes to the achievement of safety goals & objectives Provides ideas and actively participates in the implementation of written suggestions for continuous improvement Effectively utilizes time, energy and resources to meet delivery goals Maintains housekeeping standards in accordance with 5 S principles Complete all required training applicable to assigned position Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required Qualifications: Associate degree or equivalent One year’s experience as QA Associate or equivalent Ability to read and calculate fractions, decimals and geometrical calculations Knowledge of Metrology and Calibration systems. Ability to use precision tools and gauges in extensive layout situations on complicated parts and/or products Ability to make electrical measurements; knowledge of electrical parts and processes Effective communication skills Ability to work under minimal supervision Must have physical ability and manual dexterity necessary to perform the duties pertaining to job An Equal Opportunity/Affirmative Action Employer –M/F/Disabled/Vet