Provides support for Membership Accounting matters and servicing of various needs for existing members. Frequent communications with members both in-person and via email. New member account setup / billing questions and corrections, monthly billing to member statements, delinquent accounts, member cancellations and reclassifications, as well as office reception duties /clerical and phone support for Membership Department and Membership Accounting related issues. 

• Responsible for member billing of dues and initiation fees, monthly statements and posting membership payments, and member questions regarding statements.
• Running credit reports for new membership applications.
• Assists in creating new member files in SMS and editing member information as needed including cancellations, new credit card updates, etc.
• Posting membership dues for all membership types. 
• Posting referral fees for new memberships
• Responsible for setting up and posting recurring membership charges for misc. charges, for example: Cable, Telephone lines etc.
• Responsible for contacting delinquent members and filing a lien if necessary.
• Assist new members with access to members portal.
• Answer incoming calls re: membership accounting issues and handle member needs regarding billing and any membership inquiries/ refer new member inquiries to Director of PR & Membership
• Cover basic responsibilities of membership coordinator when needed.
• Operate key office equipment including but not limited to computer, SMS and copier.
• Maintain complete understanding of membership categories, sales processes and new member enrollment processes. 
• Review Member Portal to help better respond to members. 
• Member RFID requests / tracking of supplies / replenish membership packets.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Membership Director based upon the particular requirements of the Club:

• Assists in the preparation of monthly membership reports for Board of Governors.
• Maintains flexibility to take on new and different tasks as directed by the Director.
• Incorporates safe work practices in job performance.
• Attend member functions when requested to co-host, assist members, check in members, etc.
• Attend staff meetings.

Bachelor’s Degree (BS or BA) or equivalent; or 2 years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: 

• Excellent written and verbal communication skills
• Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedural manuals, newspapers, periodicals, journals, and manuals.
• Write routine reports, correspondence, business letters, summaries, and reports using prescribed format, and conforming to all rules of punctuation, grammar, and style.
• Ability to speak effectively before groups such as members, guests or staff members.

REASONING ABILITY: 

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Use mathematical skills to interpret financial information and prepare reports. 
• Read and interpret business records and statistical reports.
• Make business decisions based on reports and similar facts, as well as on experience and personal opinions.

COMPUTER SKILLS: Must have sufficient computer/ tech skills that will allow them to be able to use, in a proficient manner, all Salamander Hospitality issued software programs implemented, including but not limited to the following:

• Microsoft Word, PowerPoint, Excel, SMS
• Internet browser programs
• Knowledge of e-mail 
• Knowledge of basic photo taking, editing, resizing images, use of filters, etc.
• Ability to accurately type at a professional pace

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• While performing the duties this job, the employee is regularly required to stand; walk; have manual dexterity to grasp and manipulate objects reach with hands and arms; stoop, kneel, crouch; talk and hear. 
• The employee must be able to occasionally lift and move up to 15 lbs. 
• The employee must be able to see differences in widths and length of lines such as those on graphs. 
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.

• Must be able to change activity frequently and cope with interruptions – good multitasking skills needed.
• Must be willing to comply with all reasonable work instruction, Company policies and departmental procedures, as well as proper requests or instructions given by your Supervisor or other Management Personnel.