Job Details: Job Location: Catawba Two Kings Casino - Kings Mountain, NC, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: Any, If you are a Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: maddison.montgomery@catawba.com Description Summary The Cage Supervisor is accountable and responsible for the operation of the cage department on a shift basis. Supervises all cage, main bank, and personnel in the performance of their duties to ensure that all guests have an enjoyable gaming experience. Supervisory Responsibilities and Essential tasks: • Maintains working knowledge of Cage operations internal functions, controls, and software. • Responsible for providing support, guidance, and daily supervision to staff in the Cage department. • Ensures customer service standards are followed by all team members and addresses issues as they arise. • Investigate and resolve customer complaints and issues. • Monitor the cage cashiers and the main bank. • Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all required work is completed and reported in accordance with established compliance procedures. • Maintain an accurate cash bank and balance money bank at end of each shift; investigate all variances and report when applicable. • Monitor the ticket redemption machines and schedule maintenance as needed. • Work as a cashier and/or in main bank as needed. • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. • Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e., IT, Security, HR, Surveillance etc.).Qualifications: Requirements and Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school diploma/GED; or 1 year of supervisory experience and/or two to four years of customer service-related experience and/or training; or equivalent combination of education and experience. • Able to effectively communicate in English, in both written and verbal forms. • Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software • Organizational skills to function effectively under time constraints, attention to detail, effective training, coaching and strong leadership qualities. • Ability to multi-task and work well in a fast paced, team-oriented environment. • Ability to make sound decisions immediately without supervision. • Perception and awareness of individual needs and the ability to manage all situations calmly and professionally. • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. • Must be at least twenty-one (21) years of age. • Must be able to obtain a Gaming License. Physical Requirements: • Frequent stand; walk; use hands to finger, handle, or feel; reach with hands and arms. • The employee must frequently lift and/or move up to 50 pounds. • While performing the duties of this job, the team member is regularly required to talk and hear. • Noise level may be moderate to loud.