Help Lead the Team That Keeps UNM Moving!

 The University of New Mexico Parking & Transportation Services (PATS) is seeking an experienced and motivated Supervisor, Parking Services to lead the day-to-day operations of the PATS Enforcement team.

PATS Enforcement plays an important role in creating a safe, organized, and welcoming campus by providing excellent customer service and parking information to students, faculty, staff, and visitors while communicating and enforcing UNM Parking Regulations and applicable city, state, and federal laws.

What You’ll Do

As the Supervisor, Parking Services, you will provide leadership, direction, and support to enforcement staff working throughout the UNM campus. Key responsibilities include:

• Supervise, lead, and support PATS Enforcement employees in daily field operations.
• Create and oversee daily and weekly work schedules, assignments, and enforcement zones.
• Hire, train, mentor, and support the professional development of enforcement staff.
• Coordinate and oversee enforcement activities associated with special events and campus activities.
• Provide performance management, coaching, feedback, and annual performance evaluations.
• Promote consistent application of UNM policies, procedures, and parking regulations.
• Assist with developing, implementing, and interpreting departmental goals, policies, and procedures.
• Manage assigned projects and provide timely follow-through on operational priorities.
• Serve as a resource for employees and assist with resolving customer and operational concerns.
• Provide critical operational information and recommendations to the PATS Management Team.
• Work collaboratively with PATS leadership and other campus partners to support effective parking operations and a positive campus experience.

What We’re Looking For

•  The ideal candidate is a confident, approachable leader who can balance customer service, employee support, accountability, and operational needs in a busy field environment.
• Successful candidates will demonstrate:
• Excellent customer service skills.
• Experience working with and supervising employees who work in the field.
• Experience supervising staff in a union-based environment.
• Experience hiring, training, and leading employees.
• Experience managing and completing assigned projects.
• Experience developing, implementing, and interpreting goals, policies, and procedures.
• Strong organizational skills with the ability to plan, prioritize, and manage job-critical activities.
• Experience effectively defusing and resolving challenging situations.
• Experience in a parking and/or transportation environment is preferred.
• Strong oral, written, and interpersonal communication skills.
• Demonstrated computer skills, including Microsoft Office applications such as Word and Excel, as well as database platforms.

Why Join PATS?

This is an opportunity to be part of a team that directly impacts the daily experience of thousands of people who live, work, learn, and visit the UNM campus. If you are a hands-on leader who enjoys working with people, solving problems, supporting employees, and keeping operations moving, we want to hear from you!

Join UNM Parking & Transportation Services and help us create a safe, service-focused, and well-managed campus parking experience.

See the Position Description for additional information.

• Possession of a valid New Mexico driver's license is a requirement for this job.

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Experience supervising employees in a field-based or operational environment, preferably in a union setting.
• Experience hiring, training, coaching, and developing staff.
• Strong customer service, communication, conflict resolution, and de-escalation skills.
• Experience developing and implementing policies, procedures, goals, schedules, and operational plans.
• Strong organizational, problem-solving, and project management skills.
• Ability to effectively prioritize and manage multiple operational activities.
• Experience in parking, transportation, enforcement, or a related environment preferred.
• Proficiency with Microsoft Office, including Word and Excel, and database systems.
• Demonstrated leadership, accountability, and follow-through.
• Ability to build positive working relationships and foster a collaborative team environment.
• Ability to make sound decisions, address performance concerns, and hold employees accountable.
• Ability to remain professional, approachable, and solution-focused in challenging situations.

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

To be considered for this position:
Please attach a complete and current resume or complete the online application with all relevant work experience. Complete work history is required and will be used to determine salary placement.
Please also attach copies of any degrees, certifications, licenses, or other credentials you would like considered as part of your application.
Applicants must provide at least three professional references who are familiar with their work performance, work ethic, and professional experience.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.