• Work alongside attendants to greet guests, open doors, assist with belongings and ski equipment, and safely park and retrieve vehicles.
• Coordinate vehicle staging, traffic flow, and parking areas to keep entrances organized and accessible.
• Prepare the team for peak arrival and departure periods, busy weekends, and holiday traffic.
• Train and coach employees on guest service, safe vehicle handling, ticket procedures, key security, and professional appearance.
• Assist with staff scheduling and communicate coverage needs to VPA management.
• Maintain accurate vehicle records and oversee payment collection and daily reconciliation where applicable.
• Address guest questions and concerns professionally, escalating issues when necessary.
• Document and promptly report incidents, vehicle damage, safety concerns, and employee matters.
• Communicate with resort personnel about operating needs, weather conditions, and changes affecting service.
• Monitor snow and ice hazards and coordinate with resort staff to support safe working conditions.
• Uphold VPA service standards and lead by example in attendance, teamwork, and accountability.

• Previous supervisory or team leadership experience, preferably in valet, parking, hospitality, or resort operations.
• Strong customer service skills and a welcoming, professional attitude.
• Ability to give clear direction, motivate employees, and remain calm during busy periods.
• Good organizational skills and attention to detail.
• Willingness to actively assist the team throughout each shift.
• Dependable transportation and consistent availability for weekends and holiday weeks.
• Prior experience working in winter conditions is preferred.

• Must be at least 18 years old.
• Valid driver’s license held for at least one year, with a driving record that meets VPA’s hiring standards.
• Must maintain a valid license and an acceptable driving record throughout employment.
• Ability to safely operate a variety of guest vehicles; manual transmission experience is preferred.
• Must complete VPA’s required background screening and driving evaluation.
• Ability to communicate effectively with guests, coworkers, and resort personnel.
• Ability to perform the essential duties of the position, with or without reasonable accommodation, including extended standing and walking, repeatedly entering and exiting vehicles, and assisting with luggage and equipment.
• Comfortable working outdoors in cold temperatures, snow, and other winter weather conditions.

VPA is an equal opportunity employer.